MARIA ALEJANDRO
Retail Assistant Manager
Turlock,California
Summary
Experienced Retail Assistant Manager with 15+ years of leadership experience and a genuine passion for exceptional customer service and building strong relationships. Proven track record in delegating tasks effectively and providing positive and empowering performance feedback and guidance. Excels in fast-paced, dynamic environments by consistently delivering results and adapting to changing priorities. Strong problem-solving skills and maintains a positive attitude under pressure.
Overview
22
22
years of professional experience
Work History
Adult Caregiver
IHSS In Home Support Services
12.2017 - Current
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Assisted patients with self-administered medications
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Manager in Training
Secure Space Self Storage
09.2021 - 01.2022
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Evaluated facility operations and personnel for safety and health regulations compliance
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction
- Maintained inventory and ordered supplies to keep facility resources readily available
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
Assistant Manager
Trojan Storage
07.2017 - 12.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preference
- Increased sales through effective merchandising strategies and targeted promotions.
Shift Supervisor
Rite Aid
04.2015 - 09.2017
- Helped store management meet standards of service and quality in daily operations
- Completed store opening and closing procedures and balanced tills
- Enforced company policies and regulations with employees
- Responded to and resolved customer questions and concerns
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Assistant Manager
Leslie's Pool Supply
08.2013 - 11.2014
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Assisted customers with prompt and polite support in-person and via telephone
- Managed access control systems, ensuring only authorized personnel entered the premises
- Secured records and storage to comply with filing and indexing procedures
- Developed strong relationships with vendors to ensure timely delivery of products at competitive prices while maintaining quality standards
- Reported building issues to building management to reduce safety concerns
- Oversaw inventory management processes, maintaining accurate records of supplies needed for daily operations
- Restocked office, kitchen and other common areas to maintain adequate supplies
- Collaborated with security team to implement effective surveillance measures, reducing incidents of theft or vandalism.
Relief Manager
Public Storage
08.2013 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Supervisor
CVS / Beauty 360
12.2002 - 07.2012
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers' attention
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
Education
Pending - General Studies
Delmar High School
06.1995
Skills
- Customer Service
- Organization
- Team work
- Product Knowledge
- Reliable
- Multitasking
- Leadership
Timeline
Manager in Training
Secure Space Self Storage
09.2021 - 01.2022
Adult Caregiver
IHSS In Home Support Services
12.2017 - Current
Assistant Manager
Trojan Storage
07.2017 - 12.2019
Shift Supervisor
Rite Aid
04.2015 - 09.2017
Assistant Manager
Leslie's Pool Supply
08.2013 - 11.2014
Relief Manager
Public Storage
08.2013 - 11.2014
Supervisor
CVS / Beauty 360
12.2002 - 07.2012
Pending - General Studies
Delmar High School
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