MARIA ALEXANDRA DAZA
Miami
Summary
Highly motivated and creative marketing professional with a passion for luxury branding, digital strategy, and customer engagement. Proven ability to manage social media accounts, execute marketing campaigns, and enhance brand presence for high-end clientele.Experienced with coordinating charter sales and managing client accounts seamlessly. Utilizes strong organizational skills to streamline processes and improve client satisfaction. Track record of effective communication and problem-solving in dynamic environment.
Overview
8
8
years of professional experience
Work History
Stewardess and Manager
Miami Yacht Club
10.2024 - Current
- As a Stewardess and Charter Salesperson at Miami Yacht Club, I gained extensive experience in delivering exceptional customer service to club members and managing all aspects of boat handling for charters
- I was responsible for ensuring smooth operations, including booking charters, docking arrangements, and overseeing daily boat activities
- I meticulously catered to members' preferences, from dining choices to tailored experiences on board
- My role involved maintaining high standards of hospitality while also managing logistical details, ensuring a seamless and enjoyable experience for all members and guests
Social Media & Marketing Coordinator
Daza Yachts LLC
12.2021 - Current
- Managed the social media strategy for this luxury yacht company, increasing engagement and customer inquiries
- Created high-end content, including promotional videos and digital campaigns, to elevate brand image
- Strengthened customer relationships by providing tailored marketing solutions for VIP clientele
- Handle the bookings for clients, including regular follow ups- with clients post- charter
- Managed contract negotiations, finalizing agreements that were beneficial to both parties involved
- Provided exceptional customer service through timely responses to inquiries and resolution of any issues or concerns
- Delivered excellent client experiences by tailoring each charter to their specific needs and preferences
- attended industry events and conventions to explain and collaborate in sales opportunities
- Build relationship with customers and community to establish long-term business growth
Social Media & Marketing Coordinator
Miami Luxury Access Yachts
01.2023 - 12.2024
- Managed and developed content for social media platforms, increasing audience engagement
- Created strategic marketing campaigns to enhance brand visibility in the luxury market
- Collaborated with influencers and high-end brands to elevate the company's online presence
- Developed custom hashtags for specific campaigns, increasing campaign visibility within target communities on platforms like Instagram or Twitter.
- Established relationships with industry influencers through networking events and conferences, fostering valuable collaborations.
- Conducted regular follow-ups with clients post-charter flight, gathering valuable feedback for continuous improvement measures.
- Implemented marketing strategies to attract new clients while maintaining existing clientele base.
Merchant Sales Representative
Online IPS
06.2024 - 10.2024
- Implemented targeted marketing campaigns to generate leads for high risk focused merchants
- Provided consultative support for small business owners in digital marketing and branding strategies
- Developed customer loyalty programs to enhance brand engagement
Operations Assistant
Transcontainer S.A
06.2017 - 08.2020
- Assisted in coordinating logistics for high-value goods, ensuring compliance with international luxury standards
- Maintained strong vendor relationships to ensure seamless brand operations
Education
BBA - Marketing
Florida International University
Miami, FL08-2024
Skills
- Exceptional communication
- Passenger assistance
- In-flight safety expertise
- Document verification
- Marketing strategies
- Sales technique development
- Customer service
- Decision-making
- Customer needs assessment
- Computer skills
- Price negotiation
- Prospecting and networking
- Know your customer
- Business relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Stewardess and Manager
Miami Yacht Club
10.2024 - Current
Merchant Sales Representative
Online IPS
06.2024 - 10.2024
Social Media & Marketing Coordinator
Miami Luxury Access Yachts
01.2023 - 12.2024
Social Media & Marketing Coordinator
Daza Yachts LLC
12.2021 - Current
Operations Assistant
Transcontainer S.A
06.2017 - 08.2020
BBA - Marketing
Florida International University
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