MARIA ALFARO
Customer service associate
Colorado Springs,CO
Summary
•Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
•Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
•Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
•Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Server
The Broadmoor Hotel
Colorado Springs, Colorado
04.2024 - Current
- Delivered food orders promptly and courteously.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees on restaurant procedures and plating techniques.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Style Consultant
Target
Colorado Springs, CO
08.2023 - 11.2023
- Demonstrated product knowledge by providing detailed information about fabrics, cuts, and silhouettes.
- Managed inventory levels at store locations ensuring sufficient stock is available at all times.
- Verified pleasing product display and accessibility for client's shopping experience.
- Supported other departments within the business as required.
- Exuded excitement about how specific fashion products could vitalize client's appearance, image and confidence.
- Flattered customer bodies by selecting appropriate, on-trend clothes.
- Organized fashion sample garments for sales reps and agents.
- Provided personal styling advice to clients based on their individual needs and preferences.
- Reported major concerns to supervisor immediately.
- Recommended fashion trends and seasonal looks to customers.
Co-Founder - Director of Sales and Marketing
LuckyDad Coffee Company
Colorado Springs, CO
01.2017 - 01.2021
- I was in charge of all the social media marketing, networking and communication skills
- I created organization skills and developed a skill for online advertisement
- While developing Luckydad coffee company I created a passion for graphic design and fashion.
- Managed overall workflow of projects from conception to completion.
- Established relationships with key customers, vendors, and partners.
- Created and maintained corporate website, marketing materials, and social media accounts.
Server
Parma 800
Eagan Mn, MN
03.2011 - 06.2013
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Chef
The Rivers Retirement Community
Burnsville, MN
03.2010 - 09.2011
- Prepared meals for lunch and dining services with an average of 70 tables a day
- Collaborated with head chef in menu design and recipes.
- Delivered prompt resolution to customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Distributed food to service staff for prompt delivery to customers.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Checked quality of food products to meet high standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
Customer Service Manager
Azteca Mexican Restaurant
Anoka, Minnesota
05.2008 - 02.2010
- Exceptional customer service with lots of great feedback from customers and managers
- Achieved Assistant Manager status within several months of working there
- Multitasking was a strong suit of mine.
- Handled customer complaints with compassion and understanding, ultimately resolving the issues that arose.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Cashier
Culvers restaurant
Eagan, MN
03.2005 - 04.2007
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
EVP of Family Operations
Stay At Home Mom
Colorado Springs, CO
- Streamlined household chores process
- Responsible for day to day management of the household
- Kept track of the grocery inventory, getting kids to school, and ensuring we were on time for all family activities
- Managed family finances.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided safe transportation to and from activities and events.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Created fun activities both indoors and outdoors to keep children entertained.
- Accompanied children to doctor appointments and extracurricular activities.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art - Minnesota
10-2011
HIGH SCHOOL DIPLOMA -
Eden Prairie Senior High School
08-2008
Skills
- Schedule Coordination
- Retail Operations
- Product Knowledge
- Relationship Building
- Customer Engagement
- Client Relationships
- Project Planning
- Strong Problem Solver
- Multi-Line Phone Proficiency
- Administrative Tasks
- Logistical Planning
- Cheerful and Energetic
- Reliable
- Cleaning and Sanitation
- Social Integration
- Dependable
- Effective Team Leader
- Culinary Aptitude
- Superior Communication Skills
- People-Oriented
- Friendly
- Approachable
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteImportant To Me
Career advancement4-day work weekWork-life balanceTimeline
Server
The Broadmoor Hotel
04.2024 - Current
Style Consultant
Target
08.2023 - 11.2023
Co-Founder - Director of Sales and Marketing
LuckyDad Coffee Company
01.2017 - 01.2021
Server
Parma 800
03.2011 - 06.2013
Chef
The Rivers Retirement Community
03.2010 - 09.2011
Customer Service Manager
Azteca Mexican Restaurant
05.2008 - 02.2010
Cashier
Culvers restaurant
03.2005 - 04.2007
EVP of Family Operations
Stay At Home Mom
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art - Minnesota
HIGH SCHOOL DIPLOMA -
Eden Prairie Senior High School
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