Maria Allen
Central Square,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Associate tech position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Sales Associates
Hobby Lobby
06.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Fresh Food Associate
Harris Teeter
01.2011 - 10.2016
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Scanned shelves and product cases for expired stock and outdated items.
- Supported store management by executing additional tasks as needed, including cashier functions or assisting in other departments when necessary.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
- Promoted positive relationships among coworkers by fostering open communication channels within the team.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
- Managed the presentation of displays, creating visually appealing arrangements that attracted customer attention and increased sales potential.
- Used knives, hand-held peelers and choppers to cut, trim and wrap produce for individual sale.
- Enhanced customer satisfaction by providing fresh and high-quality products daily.
- Optimized store layout by consistently monitoring traffic flow patterns and adjusting merchandise placement accordingly.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sorter/Cashier
Goodwill Industries
03.2005 - 07.2005
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Utilized sorting systems to sort items fast and accurately.
- Contributed to waste reduction by correctly sorting recyclable materials from waste.
- Examined products for imperfections and defects.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Target
10.2004 - 05.2005
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Winn Dixie
11.2004 - 04.2005
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Eckerd
08.2002 - 03.2003
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Assistant Supervisor
Space Savers
09.1998 - 09.2002
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Food Lion
12.1997 - 09.1998
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved efficiency, organized checkout area for optimal workflow.
Waitress
Days Inn Hotel
09.1997 - 11.1997
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Processed orders and sent to kitchen employees for preparation.
House Keeping
Days Inn Hotel
04.1997 - 11.1997
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Improved overall cleanliness and sanitation standards by implementing efficient housekeeping processes and procedures.
- Coordinated with housekeeping staff to ensure timely room availability upon guest arrival.
- Maintained a clean working environment by adhering to housekeeping guidelines, promoting workplace safety and organization.
- Maintained a clean, safe, and organized living environment for clients through thorough housekeeping tasks.
Education
High School Diploma -
Dr. Juan G. Nolasco High School
Manila Philippines03-1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Goal oriented
- Merchandise display
- Order processing
- Display setup
- Merchandising
Timeline
Sales Associates
Hobby Lobby
06.2018 - Current
Fresh Food Associate
Harris Teeter
01.2011 - 10.2016
Sorter/Cashier
Goodwill Industries
03.2005 - 07.2005
Cashier
Winn Dixie
11.2004 - 04.2005
Cashier
Target
10.2004 - 05.2005
Cashier
Eckerd
08.2002 - 03.2003
Assistant Supervisor
Space Savers
09.1998 - 09.2002
Cashier
Food Lion
12.1997 - 09.1998
Waitress
Days Inn Hotel
09.1997 - 11.1997
House Keeping
Days Inn Hotel
04.1997 - 11.1997
High School Diploma -
Dr. Juan G. Nolasco High School
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