VANESSA DURGA HAMMER
Colorado Springs,USA
Summary
Experienced professional in medical administration and patient support. Effective collaborator within healthcare teams, skilled in managing medical records, scheduling appointments, and facilitating communication between patients and healthcare providers. Reliable, adaptable, and results-driven individual focused on meeting the evolving needs of the healthcare environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Health Administration
08.2022 - Current
- Coordinates with the patient care team to review the clinic utilization by using various reports.
- Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.
- Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results.
- Develops and manages a tracking system for follow-up care, such as consultations, tests, etc.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Collaborates with the team to reinforce the plan of care and self-help solutions and enter appropriate information into the electronic record.
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- Manages an electronic wait list to verify and validate accuracy and resolve issues.
Medical Support Assistant
Department of the Army, Emergency Department
04.2019 - 07.2022
- Provide a variety of administrative and technical support duties in Emergency Room Operations.
- Receive, respond and direct patients to appropriate resources and departments based on personal needs and telephone inquiries.
- Maintain clinic schedule for walk-ins and scheduled appointments
- Create reports for various types of customers and clinic staff
- Utilize office automation software to complete work assignments
- Manage eligibility program to ensure services are provided to eligible beneficiaries
- Conduct orientation and training sessions for new employees
- ATAAPS Time Keeper for 129 person clinic.
- Proficient with Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSi), Patient Appointment System (PAS), Automated Time Attendance and Production System (ATAAPS), Department of the Army Enrollment Eligibility System (DEERS), Health Artifact and Image Management Solution (HAIMS), Medical Application and Process Solutions (MAPS), Medical Protection System (MEDPROS).
- Proficient in Template Management and Scheduling for Clinics.
- Register difficult and Complex Patients.
- Order entry for Lab and Radiology orders for Provider and Nursing Staff.
- Complete data entry of soldier’s referral requirements, demographics and medical data into MHS GENESIS, CHCS/AHLTA and MEDPROS
- 40 Hours a week
Health Technician Hearing Senior Lead
Department of the Army
11.2014 - 04.2019
- Provide a variety of administrative and technical support duties in Office Automation.
- Receive, respond and direct patients to appropriate resources and departments based on personal needs and telephone inquiries.
- Process personnel for required in and out-processing Audiology exams
- Assist Audiology staff and perform diagnostic and treatment procedures
- Maintain clinic schedule for walk-ins and scheduled appointments
- Create reports for various types of customers and clinic staff
- Utilize office automation software to complete work assignments
- Manage eligibility program to ensure services are provided to eligible beneficiaries
- Examine and secure personnel medical records during in/out processing to ensure entries are accurate and complete.
- Receive and facilitate request and instructions procedures
- Constantly use analytical, judgmental and discretionary skills to respond to customer requests for information from various information systems.
- Hand receipt holder of over $500,000.00 work of equipment
- Complete data entry of soldier’s referral requirements, demographics and medical data into CHCS/AHLTA and MEDPROS
- 40 Hours a week
Medical Support Assistant
Department of the Army
09.2014 - 11.2014
- Ordered laboratory test for soldier’s completing medical screenings.
- Processed military personnel for in and out-processing at the SRP
- Managed eligibility program to ensure services are provided to eligible beneficiaries
- Provided staffing advisory services and training materials for new employees
- Entered orders and logged in lab samples (OLG)
- Pulled laboratory and Radiology results for all doctor/patient results
- Assisted individuals in requesting and preparing required documents and medical records
- Examined and secured personnel medical records during in/out processing to ensure entries are accurate and complete
- Completed data entry for patient orders and displayed unacknowledged orders (EMO)
- 40 Hours a week
Medical Support Assistant Contractor
Enterprise Resource Planning International
10.2012 - 09.2014
- Scheduled and Booked Traumatic Brain Injury (TBI) screenings for Army referrals and follow-ups
- Process personnel into and out of Warrior Transition Unit
- Completed data entry of Soldier’s TBI WARCAT results into AHLTA
- Ensured proper documentation is completed and processed for medical screenings for SRP clearance
- Examined and secured personnel medical records during in/out processing to ensure entries are accurate and complete.
- 40 Hours a week
Medical Support Assistant Contractor
Medtrust, LLC
06.2012 - 10.2012
- Scheduled and Booked TBI appointments for Army referrals and follow-ups
- Processed personnel into and out of assigned Units on Fort Carson
- Assisted with Hearing Conservation tests and fitting or ear protection as needed
- Completed data entry and tracked appointment status in daily Excel spreadsheet
- Reviewed patient demographics to upload into DOEHRS for updates and corrections
- Managed front desk independently at the Audiology and TBI Clinics for appointments and walk-ins
- Verified TRICARE beneficiary eligibility and completion of soldier’s enrollment
- Verified completion of documents and medical clearance
- 40 Hours a week
Human Resources/ Request of Information (ROI) Specialists Contractor
Signature Performance
10.2007 - 12.2011
- Organized and researched, and copied over 30,000 patient military medical records
- Examined and secured personnel medical records during in/out processing to ensure entries are accurate and complete.
- Maintained military medical records folders for all officer and enlisted personnel assigned Peterson, AFB
- Tracked legal and Insurance requests to authorized organizations
- Extracted and reviewed medical records for completeness, accuracy and consistency with medical facility requirements.
- Explained pertinent legal provisions, regulations and related administrative practices for all incoming requests
- Pulled laboratory and Radiology results for all doctor/patient results
- Faxed more than 2500 patient/doctor referrals to civilian medical treatment facilities
- Tracked Medical referrals electronically for the TRICARE operations Patient administration flight
- Booked Appointments for civilian employment physicals for contract and civil service patients
- 40 Hours a week
Patient Administration Technician
Champion Business Services
04.2004 - 10.2007
- Patient administration technician for TriCare operations at a military facility
- Provided Information to staff and incoming callers
- Provide staffing advisory services based on staffing priorities
- Provided a wide variety of technical support duties in Office Automation.
- Track personnel actions for processing.
- Maintained office files for daily correspondence
- 40 Hours a week
Secretary
Signature Offset
02.2003 - 04.2004
- Assisted with clerical functions, general office duties and transcription
- Created medical histories for patient’s information and request
- Maintained, transcribed and organized medical records and electronic files
- Received all incoming calls to the front desk; faxed needed documents to different locations as requested
- Composed Correspondence and managed databases
- Prepared orders, requests, and office spreadsheets for office personnel
- Provided daily and weekly status reports
- 40 Hours a week
Claims Department Receptionist
Snellen Personnel
01.2000 - 02.2003
- Answered multi-line phone and transferred calls to appropriate associate
- Created and maintained client files
- Processed Claim forms
- Retrieved, sorted and distributed mail
- Entered payments into Excel spreadsheet
- Data entry of information for expense reports
- Provided weekly status and expense reports
- 40 Hours a week
Education
Medical Insurance Billing and Coding-Certificate Program -
Blair College
Colorado Springs, CO01.2004
Skills
- Human resources expertise
- Develop and manage scheduling templates
- Strong organizational skills
- Strong interpersonal skills
- Expertise in hearing aids
- ICD-9 coding proficiency
- Touch typing with accuracy
- OSHA compliance training
- Skilled in Microsoft Office Suite
- Proficient in medical terminology
- Expertise in Privacy Act regulations
- Detail-oriented in medical terminology
- HCFA form completion expertise
- Collaborative and supportive approach
- Meticulous attention to detail
- Medical record evaluation
- HIPAA regulations knowledge
- Effective patient communication
Certification
- DOEHRS-HC Occupational Hearing Conservationist 2013 – 2018
- Council for Accreditation in Occupational Hearing Conservation (CAOHC)
TECHNICAL PROFICIENCIES
- Tricare Insurance program
- Medisoft Software
- Microsoft Office: Word, Excel, PowerPoint, Publisher
- Composite Health Care System (CHCS)
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- DMHRSi (Government Time Keeping program)
- Automated Data System (ADS)
- Aero medical Services Information Management System (ASIMS/PIMR)
- Medical Manager; Government Medical Electronic forms
Timeline
Advanced Medical Support Assistant
Veterans Health Administration
08.2022 - Current
Medical Support Assistant
Department of the Army, Emergency Department
04.2019 - 07.2022
Health Technician Hearing Senior Lead
Department of the Army
11.2014 - 04.2019
Medical Support Assistant
Department of the Army
09.2014 - 11.2014
Medical Support Assistant Contractor
Enterprise Resource Planning International
10.2012 - 09.2014
Medical Support Assistant Contractor
Medtrust, LLC
06.2012 - 10.2012
Human Resources/ Request of Information (ROI) Specialists Contractor
Signature Performance
10.2007 - 12.2011
Patient Administration Technician
Champion Business Services
04.2004 - 10.2007
Secretary
Signature Offset
02.2003 - 04.2004
Claims Department Receptionist
Snellen Personnel
01.2000 - 02.2003
Medical Insurance Billing and Coding-Certificate Program -
Blair College
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