Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maria Alonso

San Jacinto,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

General Manager

Rubios Costal Grill
02.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Venue Manager

Choctaw Casino & Resort
04.2022 - 01.2023
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

General Manager

Yum's Brands
08.2011 - 08.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Assistant Store Manager

Pei Wei Asian Dinner
08.2010 - 07.2011
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

General Manager

Pick Up Stix Fresh Asian Flavors
05.1996 - 07.2009
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

General Education -

Cypress College
Cypress, CA

High School Diploma -

Polaris High School
Anaheim, CA
06.1999

Skills

  • Schedule Management
  • Staff Supervision
  • Loss Prevention
  • Expense Control
  • Customer Retention
  • Customer Relationship Management
  • Branding
  • Quality Management
  • Operations Oversight
  • Problem Resolution

Accomplishments

  • Marketing - Implemented marketing strategies which resulted in 40%]growth of customer base.
  • Supervised team of 25+ staff members.
  • Open New Market's in different States with the Passion to see the Company grow and become successful by maintaining company standards high.
  • Was able to wear many hats at the time of need to help support the brand as a pioneer store in order to maintain our company policies intact.
  • Always welcome new challenges as it became the motor of my motivation.
  • Truly enjoy company growth with consistent day to day results.

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Rubios Costal Grill
02.2023 - Current

Venue Manager

Choctaw Casino & Resort
04.2022 - 01.2023

General Manager

Yum's Brands
08.2011 - 08.2021

Assistant Store Manager

Pei Wei Asian Dinner
08.2010 - 07.2011

General Manager

Pick Up Stix Fresh Asian Flavors
05.1996 - 07.2009

General Education -

Cypress College

High School Diploma -

Polaris High School
Maria Alonso