Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Maria Alonso

Miami

Summary

Energetic and highly organized professional with talent for streamlining office operations and improving efficiency. Possesses knowledge of office management principles and exceptional proficiency in coordinating schedules and managing administrative tasks. Dedicated to optimizing workflow and enhancing team productivity.

Offering strong foundation in communication and problem-solving, eager to learn and grow in customer service management environment. Brings ability to quickly grasp essential customer service concepts and techniques, along with strong organizational and leadership skills. Ready to use and develop communication and problem-solving and team work person.

Detail-oriented HR professional offering energetic and assertive personality. Trained in human resources policies, file maintenance and conflict resolution. Well-versed in industry guidelines and best practices.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Agent

Next Level
11.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Administrative Manager

Autoworld Financial USA
06.2023 - 11.2024


  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
  • Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Trained employees in company and regulatory compliance requirements to promote conformance.

Pharmacy Technician

CVS Pharmacy
03.2016 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.


Education

Bachelor of Science - Computer Science

URBE UNIVERSITY
VENEZUELA

Skills

  • Client Relations
  • Certified Insurance Agent
  • Workplace Professionalism
  • Sales Quotation Development
  • Client Engagement
  • Customer Retention
  • Client Account Management
  • Effective Negotiation
  • CRM Software Proficiency
  • Health Insurance Expertise
  • Policy Renewal Management
  • Development Leadership
  • Prospective Client Outreach
  • Accurate Data Entry
  • Stakeholder Engagement
  • Analytical Problem Solving
  • Regulatory Policy Expertise
  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales

Accomplishments

  • Used Microsoft Excel and Quickbooks to develop inventory tracking, personnel assistance and expenses spreadsheets.
  • Supervised team of 47 staff members.
  • Increase sales for the company.

Certification

  • Microsoft Office Specialist (MOS) Certification
  • Licensed Insurance Agent - Florida Department of Insurance.
  • Pharmacy Technician

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Insurance Agent

Next Level
11.2024 - Current

Administrative Manager

Autoworld Financial USA
06.2023 - 11.2024

Pharmacy Technician

CVS Pharmacy
03.2016 - 05.2023

Bachelor of Science - Computer Science

URBE UNIVERSITY

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Maria Alonso