Hi, I’m
Maria Alulema
N. Las Vegas,NV
Summary
Dedicated customer service professional with a proven track record of enhancing customer satisfaction and loyalty. Experienced in resolving issues efficiently and effectively, ensuring a positive experience for every client. Strong communication skills and a commitment to delivering exceptional service in fast-paced environments.
Overview
10
years of professional experience
Work History
Desert Hope
Lead Admissions Coordinator
03.2018 - Current
Job overview
- Coordinated transportation for clients between airport and facility, documenting details in system.
- Communicated arrival information via email, specifying required identification types.
- Executed reception tasks such as phone inquiries, intercom communication, and patient support.
- Generated critical emails regarding new arrivals and outgoing clients.
- Administered requests for access to safes containing client funds.
- Regularly updated transportation list to reflect current needs.
- Logged incoming mail from shipping services for client reference.
- Kept desk organized and stocked with necessary printed materials.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- I help facilitate new hire orientation.
Madame Tussauds
Guest Experience Host
12.2017 - 03.2018
Job overview
- Ensured guest satisfaction by proactively engaging with customers and addressing concerns promptly.
- Oversaw retail operations within attraction, maintaining organized displays and adequate stock levels.
- Facilitated positive customer interactions by offering assistance with a welcoming demeanor.
- Promoted daily specials and upsold featured items to enhance sales performance.
- Processed transactions efficiently while creating memorable connections through casual conversation.
- Provided informed recommendations on local attractions and dining options to enrich guest experiences.
Madame Tussauds
Operations Lead
01.2015 - 10.2016
Job overview
- Opened and closed attraction to ensure smooth daily operations.
- Conducted daily meetings with team of 15 employees to discuss budgets and upselling strategies.
- Performed walkthroughs of attraction at beginning and end of shifts to ensure standards.
- Assisted employees in various positions to enhance operational efficiency.
- Addressed issues promptly using radios for effective communication.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Managed quarterly inventory for retail store and alcohol stock for two bars.
- Executed cash outs in safe room at end of shifts, ensuring accuracy.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
Education
College Of Southern Nevada
Certificate of G.E.D.
01.2013
Skills
- Bilingual in Spanish & English
- 6 Years of Customer Service (Busy Setting)
- 3 Years of Cash Handling & Inventory
- CPR/First Aid Certified
- Good Leadership Skills
- Excellent Communication Skills
- Teamwork and collaboration
- Data verification
- Client relations
- Medical admissions processes
- Reliability
- Professionalism
Timeline
Lead Admissions Coordinator
Desert Hope
03.2018 - Current
Guest Experience Host
Madame Tussauds
12.2017 - 03.2018
Operations Lead
Madame Tussauds
01.2015 - 10.2016
College Of Southern Nevada
Certificate of G.E.D.
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