Maria Alvarez
High School Student
Seattle,WA
Summary
- Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach .Ready to help team achieve company goals.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of post-secondary education
1
1
Language
Work History
Gym Cleaner and Front Desk
Harbor Square
Edmonds, WA
04.2021 - 07.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained floor cleaning and waxing equipment.
- Supervised supplies in inventory and submitted reorder requests.
- Talked to costumers when asked for help with anything
- Made sure costumers had what they needed
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Explained details regarding property to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree -
Shorecrest High School
Shoreline, WA 09.2019 - Current
Skills
Different electronic devices such as personal computers, iPad, telephonesBasic knowledge of commercial equipmentBasic knowledge of cleaning and sanitizing gym equipmentHave some knowledge on how to manage a register at a shop
Knowledge on costumer service
Dependable and Responsible
Attention to Detail
Decision Making
Active Listening
Multitasking Abilities
Planning and Coordination
Volunteering
Volunteered at the Vision Loss Connections 6/18
Register, Run and manage High School's student store.
Timeline
Gym Cleaner and Front Desk
Harbor Square
04.2021 - 07.2021
No Degree -
Shorecrest High School
09.2019 - Current
Contact
Phone number: 206-898-9302
Email: alvarezmariajose49@gmail.com