Maria Alvarez
Summary
Experienced with goal-oriented objectives in high-volume customer environments and recommending merchandise based on individual requirements. Dedicated cashier, experienced in high-end retail operations, professional friendly and equipped with remarkable customer service and sales abilities.
Overview
3
3
years of professional experience
Work History
Sales Associate / Cashier
Sephora Brickell City Centre
10.2022 - Current
- Provided clients a personalized experience on different beauty and skin care products to help them meet their needs
- Answered customer questions about products, services, service complaints, helped locate merchandise, and promoted key items.
- Operated the cash register, assisted with technical difficulties, and trained new and existing employees
- Offered benefits in detail about loyalty accounts as well as Credit Cards
- Assisted operations with restocks and stock checks while maintaining a clean and organized environment
GED and ESOL Office Assistant / Customer Service
Miami Dade College
02.2022 - 04.2022
- Assisted students with technological issues, enrollment and guided them through their academic journey
- Resolved Customer/Student's concerns, handled inquiries and maintained relationships with them
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Provided calm and informative customer service in person and through the phone.
Waitress
Xolo Tacos Microtheatre
06.2021 - 08.2021
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly and escalated issues to management for resolution when necessary
- Preserved proper sanitation and handled food safety guidelines to prevent foodborne illnesses
- Maintained clean tables, chairs and service station to ensure customer satisfaction and promptly corrected any issues
Education
Digital Marketing -
Miami Dade College
Miami, FL06.2022
E-Commerce -
Miami Dade College
Miami, FL06.2022
Highschool Diploma -
Miami Dade College
Miami, FL05.2022
Skills
- Bilingual (English and Spanish)
- Multitasker
- Microsoft Office
- Data Entry
- Problem Solving
- Payment Processing
- Product Sales
- Client Account Management
- Customer Service
- Stocking and Receiving
- Cash Register Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate / Cashier
Sephora Brickell City Centre
10.2022 - Current
GED and ESOL Office Assistant / Customer Service
Miami Dade College
02.2022 - 04.2022
Waitress
Xolo Tacos Microtheatre
06.2021 - 08.2021
Digital Marketing -
Miami Dade College
E-Commerce -
Miami Dade College
Highschool Diploma -
Miami Dade College