Maria Alvarez
Lancaster,CA
Summary
Driven leader with a proven track record at Lowes Home Improvement, enhancing customer satisfaction and team performance. Excelled in staff management and problem-solving, significantly improving operational efficiency. Skilled in retail management and motivational leadership, adept at exceeding performance targets through innovative strategies and employee development.
Overview
31
31
years of professional experience
Work History
Department Manager
Lowes Home Improvment
02.2004 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Flooring specialist
- Customer service, ordering product, install assistance, calling vendors and installers for updates on customer.
- Department supervisor
Managing associates, ordering materials, assigning work list, addressing customer’s needs. - Sales Assistant Store Manager
Meeting daily sales expectations, requesting inventory, writing employee schedules, customer service, managing the store business. - Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
Associate
Countrywide Home Loans
03.1999 - 02.2004
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Notarized Documents
- Calling lenders
- Faxing documents to lenders
- Verifying signatures
Cashier
The Home Depot Inc
04.1993 - 03.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
High Desert Academy
10.2021
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Retail Management
- Work Planning and Organization
- Motivational Leadership
- Employee Management
- Performance Management
- Team Leadership
Timeline
Department Manager
Lowes Home Improvment
02.2004 - Current
Associate
Countrywide Home Loans
03.1999 - 02.2004
Cashier
The Home Depot Inc
04.1993 - 03.1999
High School Diploma -
High Desert Academy