Maria Alvarez
San Antonio,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level shiftleader position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Enhanced customer experience with introduction of feedback system to gather insights.
Shift Leader
Peter Piper Pizza Inc
02.2018 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Streamlined communication between team members, which helped in resolving issues more quickly.
Education
High School Diploma -
Thomas Jefferson High School
723 Donalson Ave 06.2021
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Training Assistance
- Motivational Leadership
- Shift Scheduling
- Multitasking
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Self Motivation
Love Organizing, Cleaning as well Family time.
Being able to be clean and organized can have many benefits within yourself and others including mental health by making you happy, more confident and less stressed. as well being our lifestyle being organized can help you take care better care of yourself . Be able also save money by avoiding losing items ands being able to find things easily.
Being able to have family time can help build confidence and self esteem by spending quality time together provides an opportunity for parents to discover more you as a person. It can open the door to new experiences together which can help build confidence and improve self-esteem.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Shift Leader
Panda Express Restaurant Group
05.2021 - Current
Shift Leader
Peter Piper Pizza Inc
02.2018 - 06.2021
High School Diploma -
Thomas Jefferson High School
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