Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Alvarez

Worcester,MA

Summary

Dedicated and bilingual housing and social services professional with over 3 years of experience supporting vulnerable populations through case management, client coordination, and advocacy. Proven leadership in supervisory roles with a strong ability to manage staff, resolve crises, and ensure efficient operations in high-pressure environments. Fluent in English and Spanish, with excellent verbal and written communication skills. Technologically adept, proficient in Microsoft Office Suite, databases, and digital case management systems. Committed to promoting equity, housing stability, and client empowerment through compassionate and organized service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Flight Attendant

JetBlue Airlines
07.2021 - Current
  • Ensured compliance with aircraft and passenger safety regulations and policies.
  • Delivered onboard announcements and demonstrated safety procedures.
  • Coordinated with the flight deck and cabin crew to maintain smooth operations.
  • Maintained an outstanding punctuality and attendance record.

Client Services Supervisor

Elara Caring
12.2019 - 06.2021
  • Oversaw client care coordination and supervised home care staff across multiple caseloads.
  • Developed individualized care plans in collaboration with clients and community partners.
  • Ensured program compliance with healthcare and housing-related regulations.
  • Conducted bilingual communication with Spanish-speaking clients to ensure accessibility.
  • Maintained accurate documentation in internal databases and Microsoft Excel.

Client Relations Specialist – Housing & Health

Regional Home Care
02.2017 - 12.2019
  • Addressed client concerns related to housing equipment and medical services.
  • Advocated for prompt service resolutions, maintaining strong customer satisfaction.
  • Collaborated with vendors, insurance providers, and social service agencies.
  • Managed time-sensitive cases and assisted with client follow-up and retention efforts.

Legal Assistant and Notary Public

Law Office of Thomas A. Gibbons
09.2015 - 01.2017
  • Supported housing and family law cases; conducted bilingual intakes and documentation.
  • Maintained confidential records and assisted in preparation for hearings and trials.
  • Drafted legal documents including affidavits and client correspondence.

Education

Associate of Science -

Mount Wachusett Community College

High School Diploma -

Leominster High School

Skills

  • Case & Client Management
  • Bilingual Communication (English/Spanish)
  • Crisis De-escalation & Conflict Resolution
  • Leadership & Team Supervision
  • Microsoft Office & Database Proficiency
  • Legal Documentation & Confidentiality
  • Community Support & Advocacy
  • Time Management in Fast-Paced Settings

Certification

Notary public


Timeline

Flight Attendant

JetBlue Airlines
07.2021 - Current

Client Services Supervisor

Elara Caring
12.2019 - 06.2021

Client Relations Specialist – Housing & Health

Regional Home Care
02.2017 - 12.2019

Legal Assistant and Notary Public

Law Office of Thomas A. Gibbons
09.2015 - 01.2017

High School Diploma -

Leominster High School

Associate of Science -

Mount Wachusett Community College