Maria Alvarez
Jerome,ID
Summary
Dynamic Front Desk Coordinator at Flying S Title & Escrow, adept at enhancing office efficiency through exceptional administrative support and problem-solving skills. Proven track record in managing high-volume calls and maintaining confidentiality while fostering strong client relationships. Proficient in electronic recordkeeping, ensuring accurate data management and seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Flying S Title & Escrow
09.2022 - 09.2025
- Greeted visitors and provided information to create welcoming environment.
- Managed incoming calls and routed them to appropriate departments for efficient communication.
- Scheduled appointments and coordinated meetings to optimize office operations.
- Maintained organized front desk area to enhance overall office efficiency.
- Collaborated with team members to support daily operations and improve workflow processes.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Provided administrative support to management staff, contributing to overall office productivity.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Used Software to maintain and update records of internal data.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
Front Desk Receptionist
Family Health Services
01.2020 - 08.2021
- Greeted patients and visitors, ensuring a welcoming environment and positive first impression.
- Managed appointment scheduling and patient inquiries using electronic health record systems.
- Maintained organized front desk operations, enhancing workflow efficiency for clinical staff.
- Assisted with patient check-in and check-out processes, ensuring accuracy of information collected.
- Handled phone inquiries, directing calls to appropriate departments while maintaining professionalism.
- Processed insurance verification and managed patient documentation for compliance with regulations.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Wendell High School
Wendell, IDSkills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Phone call direction
- Multi-line phone systems
- General housekeeping
- Electronic recordkeeping
- Expense reporting
- Administrative writing
- Recordkeeping expertise
- Travel coordination
- Technical support
- Proficiency in software
- Visitor monitoring
- Cash handling
- Customer service management
- Data entry
- Staff management
- Staff supervision
- Software expert
- Confidentiality
- Fluent in language and language
Certification
I have a translator certificate and a forklift certificate as well.
Languages
Spanish
Full Professional
Timeline
Front Desk Coordinator
Flying S Title & Escrow
09.2022 - 09.2025
Front Desk Receptionist
Family Health Services
01.2020 - 08.2021
High School Diploma -
Wendell High School
Similar Profiles
Kayla OrtonKayla Orton
Front Desk Coordinator/Title Assistant at Flying S Title and EscrowFront Desk Coordinator/Title Assistant at Flying S Title and Escrow
Jack William TateJack William Tate
Operations Specialist at Allied Title & Escrow, LLCOperations Specialist at Allied Title & Escrow, LLC
Kathleen KleinhenzKathleen Kleinhenz
Lead Escrow Officer at CW Title and EscrowLead Escrow Officer at CW Title and Escrow
Rutherford SmithRutherford Smith
Head Prep Cook at Olive Garden RestaurantHead Prep Cook at Olive Garden Restaurant
Tanner DeWittTanner DeWitt
Parts Sales Assistant Manager at Jackson Group PeterbiltParts Sales Assistant Manager at Jackson Group Peterbilt