Hi, I’m
Maria Alvarez
Account Manager/Coordinator
Phoenix,AZ
Summary
Client Service Detail-oriented professional with 10 years of experience in customer service. Efficient in performing administrative and front desk tasks. Strong drive with excellent interpersonal, communication and team-building skills.
Dynamic real estate agent offering over 3 years of real estate experience, specializing in residential properties. Highly committed to providing expert recommendations regarding smart acquisition plans. Motivated real estate professional trained to connect clients, banks, lenders and investors.
Overview
17
years of professional experience
Work History
Homepoint Financial
Account Manager/Coordinator
07.2020 - 02.2022
Job overview
- Monitored pipelines to track and log status of loans
- Developed and maintained relationships with customers, lenders and other third parties
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Evaluated loan requests and documents to verify accuracy and completeness
- Worked with underwriters to fix application problems and resolve issues
West Valley Pediatrics
Medical Assistant/Front/Back Office Coordinator
06.2007 - 07.2020
Job overview
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
DRM Realty
Office Assistant/File Coordinator
01.2005 - 01.2006
Job overview
- Assisted with onboarding of new employees.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Arizona School of Real Estate And BusinessScottsdale, AZ
from Real Estate
01.2019
Bryman CollegePhoenix, AZ
from Medical Assisting
01.1996
Ironwood High SchoolGlendale, AZ
High School Diploma
05.1994
Skills
- Detail-oriented
- Written and verbal communication skills
- Leadership skills
- Team-building
- Home sales
- Prepare Purchase Offers
- Database Maintenance
- Property Generation
- CRM Tracking
- Home Advertisement
- Credit Report Understanding
- Open House Preparation
- Marketing Strategy Development
- Client Counseling
- Negotiate Sales
Languages
- English
- Spanish
Timeline
Account Manager/Coordinator
Homepoint Financial
07.2020 - 02.2022
Medical Assistant/Front/Back Office Coordinator
West Valley Pediatrics
06.2007 - 07.2020
Office Assistant/File Coordinator
DRM Realty
01.2005 - 01.2006
Arizona School of Real Estate And Business
from Real Estate
Bryman College
from Medical Assisting
Ironwood High School
High School Diploma