Maria Alves
Brockton,MA
Summary
Competent and kind Resident Care Coordinator committed to high levels of communication, timely charting and medicine distribution. Patient, caring and organized with a talent for relating to patients and approachable attitude. Ready to bring comprehensive, individualized care to high-demand facility with up to [42] patients
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
Work History
Resident Care Coordinator
Sunrise Senior Living
02.2010 - Current
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
- Hired and trained Number new staff members on facility policies, patient care and medicine distribution.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Remained alert to problems or health issues of clients and competently responded.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Cashier
Shaws Market
09.2007 - 02.2023
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Answered questions about store policies and addressed customer concerns
- Welcomed customers and helped determine their needs
- Stocked, tagged and displayed merchandise as required
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
Concierge
Bridges By EPOCH
11.2018 - 07.2020
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Developed and implemented guest service policies and procedures to drive loyalty and referrals
- Assisted guests with variety of services and local attraction information
- Greeted guests upon arrival by providing warm welcome
- Maintained front desk's concierge book to provide visitors with access to relevant local information
Education
HR Certificate
Massasoit Community College
Brockton, MAHigh School Diploma -
Liceu Domingos Ramos
Cape Verde 06.1995
Some College (No Degree) - English-as-a-Second-Language Education
Massasoit College
Brockton, MASkills
- Resident Engagement
- Medical Histories and Vital Statistics
- Project Requirements
- Range of Motion Exercises
- Client Relationship Management
- Clinical Documentation
- Medication Distribution
- Mail and Packages
- Resident Support
- HIPAA Understanding
- Patient Health Information Access
- Documenting Behaviors
- Nursing Assistance
- Memory Care
- Status Updates
- Infection Control
- Medication Administration
- CPR Certified
- Train Employees
- Calm Under Stress
- Quality Assurance Controls
- Housekeeping
- Mobility Support
- Privacy and Confidentiality
- Household Chores
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Concierge
Bridges By EPOCH
11.2018 - 07.2020
Resident Care Coordinator
Sunrise Senior Living
02.2010 - Current
Cashier
Shaws Market
09.2007 - 02.2023
HR Certificate
Massasoit Community College
High School Diploma -
Liceu Domingos Ramos
Some College (No Degree) - English-as-a-Second-Language Education
Massasoit College