Maria Anderson
Fort Leonard Wood,MO
Summary
Qualified Members Service Representative with 15+ years of skills in customer service, money handling, inventory, and clerical. Accomplished in functioning well as apart of a team or solo with little-to-no direction to help drive success in fast-paced environment. Excellent communicator who is comfortable exercising initiative and solving problems.
Overview
6
6
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
Leesville, LA
02.2024 - 03.2024
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Enhanced member relationships by providing excellent service during each interaction.
Cashier Team Lead
Aafes Shoppette
Fort Polk, LA
12.2020 - 02.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Assisted customers with locating items within the store when requested.
- Trained new cashiers on proper use of registers and store policies.
Food Service Associate
AAFES Exchange
Grafenwoehr, APO AE
01.2018 - 12.2020
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Maintained cleanliness of work area, including floors, counters and equipment.
- Stocked shelves with inventory items according to company guidelines.
- Operated cash register to process payments from customers.
- Followed all health department standards for sanitation and hygiene.
- Maintained accurate records of transactions made at the register throughout the day.
Education
Associate of Applied Science - Business Administration And Management
University of Maryland, Global Campus
Adelphi, MD05-2026
Skills
- Member Account Management
- Enrollment And Claims Procedures
- Money Transfer Systems
- Customer Service Excellence
- Fraud Prevention
- Database Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Member Service Representative II
Navy Federal Credit Union
02.2024 - 03.2024
Cashier Team Lead
Aafes Shoppette
12.2020 - 02.2022
Food Service Associate
AAFES Exchange
01.2018 - 12.2020
Associate of Applied Science - Business Administration And Management
University of Maryland, Global Campus