Summary
Overview
Work History
Education
Skills
Timeline
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Maria Andrade

Harlingen,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Medical Records Clerk

Solara Hospital
04.2023 - Current
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Multi-Unit Manager

HR Block
10.2022 - 04.2024
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.


Clerk

BCFS Health And Human Services
05.2021 - 01.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
  • Assist minors with telephone calls to family members
  • Assist and monitor minors when speaking to their assigned representative



Office Leader

HR Block
01.2021 - 04.2021
  • Improved office efficiency by streamlining processes and implementing new organizational systems.
  • Facilitated timely completion of projects through diligent task delegation and deadline enforcement.
  • Maintained high levels of customer satisfaction by addressing inquiries promptly and professionally.
  • Managed daily operations for optimal productivity and staff satisfaction.

Tax Preparer

HR Block
01.2020 - 04.2020
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

Sales Lead

Sears Optical
06.2017 - 12.2019
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Receptionist

Solara Hospital
02.2010 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Admitted new patients, verified benefits, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor of Science - Business Management

Wayland Baptist University
Plainview, TX
08.2019

Associate of Science - Business Administration

Texas State Technical College - Harlingen
Harlingen, TX
12.2013

Skills

HIPAA Compliance

Customer Service

Written and verbal communication

HIPAA Regulations

Teamwork and Collaboration

Staff Development

Problem-Solving

Time Management

Sales Growth

Computer Skills

Organizational Skills

Scheduling and Coordinating

Timeline

Medical Records Clerk

Solara Hospital
04.2023 - Current

Multi-Unit Manager

HR Block
10.2022 - 04.2024

Clerk

BCFS Health And Human Services
05.2021 - 01.2022

Office Leader

HR Block
01.2021 - 04.2021

Tax Preparer

HR Block
01.2020 - 04.2020

Sales Lead

Sears Optical
06.2017 - 12.2019

Receptionist

Solara Hospital
02.2010 - 08.2019

Bachelor of Science - Business Management

Wayland Baptist University

Associate of Science - Business Administration

Texas State Technical College - Harlingen

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Maria Andrade