Maria Andrade
Corpus Christi
Summary
Results-driven Case Administrator with expertise in client advocacy and satisfaction in case results. Demonstrated ability to streamline case processes and ensure HIPAA compliance, enhancing communication and documentation accuracy.
Overview
17
17
years of professional experience
Work History
Case Administrator
The Edwards Law Firm
08.2019 - Current
- Facilitated client onboarding to commence legal representation for cases.
- Oversaw case file management, ensuring precise documentation throughout entire case lifecycle.
- Streamlined communication between all parties involved in cases through diligent correspondence management.
- Requested police report and supportive investigative documents.
Assisted in gathering necessary documentation for case file. - Coordinated communication between clients, attorneys, and external parties to streamline case processes.
- Developed and maintained filing systems for efficient retrieval of case information and documents.
- Reviewed legal documents for accuracy, identifying discrepancies and implementing corrective measures.
- Monitored client treatment plans to guarantee adherence to prescribed medical protocols throughout case duration.
- Compiled and organized demand packets for distribution to relevant insurance carriers and involved parties.
- Engaged in strategic discussions with insurance providers to maximize claim results.
- Coordinated all aspects of case settlement, ensuring compliance with legal standards.
- Managed distribution of settlement money to clients, guaranteeing all medical providers received payments from settlement proceeds.
- Executed case closure procedures following file disbursement to ensure compliance.
- Enhanced client satisfaction by providing timely updates on case status and addressing inquiries professionally.
- Monitored case progress closely to ensure adherence to prompt resolution of outstanding issues.
- Managed high-volume caseloads, ensuring accurate documentation and organization of files for easy access.
Attorney Relations Administrator
True Medical Imaging
01.2015 - 09.2018
- Managed billing processes using advanced coding systems to ensure accurate claims submission.
- Trained new staff on coding protocols and billing software, enhancing team efficiency and accuracy.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Scheduled imaging appointments, optimizing patient flow and resource allocation.
- Coordinated with medical staff to ensure timely communication of imaging results.
- Trained new staff on scheduling systems and best practices for patient management.
- Collaborated with radiologists to prioritize imaging procedures based on clinical need.
- Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
Case Manager
Thomas J. Henry
02.2009 - 09.2014
- Streamlined client onboarding and offboarding processes both in-office and remotely.
- Evaluated inbound calls to assess case acceptance or denial criteria.
- Evaluated case status regularly to guarantee adherence to set timelines and achievement of goals.
- Orchestrated communication between clients, service providers.
- Executed regular follow-ups to assess client needs.
- Oversaw ongoing case management, adapting strategies in response to evolving circumstances and new information.
- Coordinated regular follow-ups and progress updates to maintain clear communication between clients and providers.
- Analyzed client needs and formulated strategic case management plans to achieve favorable outcomes.
- Created and submitted settlement demands to ensure compliance with weekly targets.
- Achieved timely case settlements through proactive client engagement for check signings.
Streamlined the disbursement process for cases, enhancing client satisfaction.
Delivered efficient case fund distributions, ensuring swift resolutions for clients.
Education
High School Diploma -
Roy Miller High School
Corpus Christi, TXSkills
- Positive attitude
- Time management
- Problem-solving
- Multitasking and organization
- Critical thinking
- HIPAA compliance
- Verbal and written communication
- Case documentation
- Decision-making
- Data entry and analysis
- Client advocacy
- MS office
- Email and telephone etiquette
- Case management
- Performance tracking
- Treatment Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Administrator
The Edwards Law Firm
08.2019 - Current
Attorney Relations Administrator
True Medical Imaging
01.2015 - 09.2018
Case Manager
Thomas J. Henry
02.2009 - 09.2014
High School Diploma -
Roy Miller High School