Summary
Overview
Work History
Education
Skills
Timeline
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Maria Andres Ruvalcaba

Azusa,California

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

HFA Program Assistant II

Foothill Family
02.2022 - Current
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Manage and communicate with Baby2baby for item donations for the entire site.
  • Prep resource folder for FSS to take to their initial intake visit. Resource folder contains variations of items such as Prenatal and Postpartum information for new mothers.
  • Manage inventory of items for the program.
  • Communicate with DPSS in regards to potential clients referrals and eligibility.
  • Create charts for new clients in two databases.
  • Create ASQ charts for HFA and Teen Prevention programs.

Call Center Supervisor

Children’s Dental Funzone
09.2020 - 01.2022


  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Provide our Executive Director with reports on how many calls were taken for the day and if quotas were met.
  • Handle all my agents' work schedule and approved days off via HR for Health.
  • Ensure that our Company's HIPAA policy was never breached.


Cashier

Marshalls
04.2017 - 10.2020
  • Provide customer service and help with returns and exchanges, inform customers of our store policies and procedures, and rewards benefits
  • Cash handling, Kronos cash register system; handle cash, credit and credit card applications
  • Cash Office: Manage the incoming and departing cash for our store registers, and data input for accurate cash circulation
  • Office work, such as email distribution and phone calls; take part in loss prevention and communicate with store managers and partner banks
  • Sales Floor Associate: Whole store restocking; follow stockroom procedures, and help in maintaining the safety and cleanliness of the stockroom and floor; in charge of merchandise processing.

Education

Citrus College
01.2023

High School Diploma -

Azusa High School
06.2014

Skills

  • Problem Solving
  • Customer Service
  • Leadership
  • Teamwork
  • Communication
  • Bilingual - Spanish and English (proficient)
  • Creative Problem-Solving
  • Teamwork and Collaboration
  • Friendly, Positive Attitude

Timeline

HFA Program Assistant II

Foothill Family
02.2022 - Current

Call Center Supervisor

Children’s Dental Funzone
09.2020 - 01.2022

Cashier

Marshalls
04.2017 - 10.2020

Citrus College

High School Diploma -

Azusa High School

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Maria Andres Ruvalcaba