Summary
Overview
Work History
Education
Skills
Websites
Certification
Mount Sinai and Homeless Memorial Volunteer Experience
Timeline
Generic

Maria Angeles

Mesa,AZ

Summary

Empathetic, solution-focused Customer Service Professional with 5+ years of experience delivering high-level support in fast-paced industries. Known for clear communication, rapid problem-solving, and building lasting client relationships. Passionate about creating seamless customer experiences that inspire loyalty and trust.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Recruiter

Chai Urgent Care
New York, NY
03.2022 - 03.2025
  • Provided compassionate listening and resources for callers in crisis.
  • Analyzed customer feedback and identified opportunities for improvement in customer relations.
  • Organized orientation sessions for new recruits to familiarize them with company policies.
  • Participated in career fairs and other recruiting events.
  • Provided guidance to hiring managers on interviewing techniques and selection criteria.
  • Managed the full cycle of recruitment process from sourcing to onboarding new employees.

Recruitment Manager/Senior Recruiter

RN Express
New York, NY
11.2020 - 10.2022
  • Handled 60–80 inbound calls daily, resolving insurance and healthcare account inquiries with 98% satisfaction rate.
  • Used CRM tools (JobDiva) to track tickets, follow up, and escalate complex cases as needed.
  • Conducted initial phone screenings with prospective candidates to assess their skills and qualifications for open roles.
  • Trained 5+ new hires in customer communication best practices and internal tools.
  • Maintained accurate records of all applicants throughout the recruitment process in compliance with applicable laws and regulations.

Client Support/ Junior Recruiter

ACS Staffing
Brooklyn, NY
01.2017 - 04.2020
  • Managed live chat and email tickets with a first-response time under 2 minutes.
  • Contributed to a 25% drop in repeat support inquiries by creating customer help center FAQs.
  • Awarded “Top Performer of the Quarter” twice for going above and beyond in high-pressure weeks.
  • Provided technical support to customers over the phone and via email.
  • Performed data entry tasks for client records management.
  • Resolved customer inquiries in a timely manner, exceeding service-level agreements.
  • Conducted phone screens with potential applicants and evaluated their qualifications.

Education

Bachelor of Arts - Business Administration

Heald College
CA
01-2003

Skills

  • Customer relationship management
  • Conflict resolution and de-escalation
  • Call center and live chat support
  • Multichannel communication
  • Time management
  • Technical troubleshooting
  • Empathy-driven support
  • Bilingual communication
  • Team collaboration
  • Effective communication
  • Organizational skills
  • Customer service and support
  • Employee training
  • Adaptability in fast-paced environments

Certification

  • Certified Customer Service Professional (CCSP), ICSA
  • CRM Software Proficiency, Salesforce, Bullhorn, JobDiva

Mount Sinai and Homeless Memorial Volunteer Experience

Support Hotline Volunteer, Mental Health NYC, Provided compassionate listening and resources for callers in crisis, Feed the Homeless, Volunteer to serve the underserved communities.

Timeline

Senior Recruiter

Chai Urgent Care
03.2022 - 03.2025

Recruitment Manager/Senior Recruiter

RN Express
11.2020 - 10.2022

Client Support/ Junior Recruiter

ACS Staffing
01.2017 - 04.2020

Bachelor of Arts - Business Administration

Heald College

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