Maria-Angelica Ochoa
Herndon,VA
Summary
Seeking a position where I can use my skill set.
Overview
13
13
years of professional experience
Work History
Merchandise Associate
TJ Maxx Department Store
05.2020 - Current
- Greet and inform customers of store sales and promotions
- Assist customers with products and specific items
- Organize and restock store product
- Periodically perform inventory and submit reports.
Customer Service Representative
Direct TV Call Center
03.2020 - 05.2020
- Take customer calls and provide accurate, and satisfactory answers to their questions and concerns
- Provide customers with promotional options for products and services
- Provide customers with updates and information on billing and other account items.
Financial Assistant
LPL Financial
01.2015 - 01.2016
- Processed and prepared financial statements while overseeing client accounts
- Collect and review client data for reports
- Review clients’ portfolios for long-term investments.
Customer Service Representative
Affiliated Computer Services (ACS) Call Center
01.2011 - 01.2013
- Take customer calls and provide accurate, and satisfactory answers to their questions and concerns
- Decrease situations involving dissatisfied customers, as well as offer assistance and support
- Assist with the training of new employees and inform them ACS policies and procedures.
Education
Bachelor’s Degree in Liberal Arts - English and American Literature
University of Texas at El Paso
01.2015
Skills
- Excellent customer service
- Proficient in MS Office
- Bilingual (English and Spanish proficiency)
- Able to work in teams and on individual projects
- Great communication, interpersonal and public speaking skills
- Display Setup
- Visual Merchandising
- Retail experience
- Sales abilities
- Shrink Reduction
- Store Organization
- Loyalty Program Promotion
- Cleaning procedures
- Merchandise presentation
- Product placements
- Merchandise movements
- Product Rotation
- Store Layout
- Styling Techniques
- Fashion Awareness
- Active listener
- Store maintenance
- Pricing and shelf labeling
- Retail knowledge
- Friendly and outgoing
- Window displays
- Clear Communication
- Problem-Solving
- Design Visualization
- Relationship Building
- Team Collaboration
- Mannequin and Prop Maintenance
- Display building
- Customer Service
- Team building
- Continuous Improvement
- Analytical Skills
- Reliability
- Task Prioritization
- Effective Communication
- Written Communication
- Product Knowledge
- Adaptability
Volunteer Experience
- County of El Paso Law Library
- Ysleta High School, Speech and Debate Team
- Tutor elementary and middle school children
Timeline
Merchandise Associate
TJ Maxx Department Store
05.2020 - Current
Customer Service Representative
Direct TV Call Center
03.2020 - 05.2020
Financial Assistant
LPL Financial
01.2015 - 01.2016
Customer Service Representative
Affiliated Computer Services (ACS) Call Center
01.2011 - 01.2013
Bachelor’s Degree in Liberal Arts - English and American Literature
University of Texas at El Paso