Maria Antonio
Eastvale,CA
Summary
Detail-oriented professional with experience in front desk administration and customer service. Expertise in scheduling, data management, and marketing coordination, contributing to increased customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Marketing Assistant
Route 66 Water Damage
Glendora, CA
08.2025 - 03.2026
- Assisted in developing marketing materials for promotional campaigns.
- Conducted market research to identify customer preferences and trends.
- Coordinated social media content across multiple platforms to enhance brand visibility.
- Supported the execution of email marketing campaigns, ensuring timely delivery and engagement.
- Maintained marketing database, updating customer information and tracking interactions.
Front Desk Receptionist
Brea/oc Plumbing and Hvac
Brea, CA
07.2023 - 08.2025
- Managed multi-line phone system, efficiently directing calls and inquiries to appropriate departments.
- Scheduled appointments for plumbing and HVAC services, ensuring optimal resource allocation.
- Maintained organized front desk area, enhancing professionalism and client experience.
- Assisted customers with product information and service inquiries, fostering positive relationships.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Medical Assistant
Seven Star Orthopedics
Hemet, CA
05.2020 - 12.2022
- Assisted in patient intake and registration processes, ensuring accurate data collection.
- Administered injections and performed basic diagnostic procedures under physician supervision.
- Coordinated scheduling of patient appointments, optimizing clinic workflow for efficiency.
- Maintained comprehensive patient records, adhering to confidentiality and compliance standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Shift Leader
Wingstop
Riverside, CA
07.2019 - 09.2023
- Supervised team operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on procedures and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated shift schedules, optimizing labor resources for peak business hours.
- Resolved customer concerns promptly, fostering positive dining experiences and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Medical Assistant -
American Career College
CA05-2020
High School Diploma -
Hill Crest Highschool
Riverside, CA06-2018
Skills
- Social media marketing
- Market research
- Customer service
- Data entry
- Office administration
- Schedule management
- Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Marketing Assistant
Route 66 Water Damage
08.2025 - 03.2026
Front Desk Receptionist
Brea/oc Plumbing and Hvac
07.2023 - 08.2025
Medical Assistant
Seven Star Orthopedics
05.2020 - 12.2022
Shift Leader
Wingstop
07.2019 - 09.2023
Medical Assistant -
American Career College
High School Diploma -
Hill Crest Highschool