MARIA APPLETON
Albuquerque
Summary
High-performing Area Manager with over 4 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful area manager to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
9
9
years of professional experience
Work History
Area Manager
Walmart Distribution Center
04.2023 - Current
- Trained new employees on operational procedures and safety standards.
- Monitored performance metrics to identify areas for process improvement.
- Collaborated with cross-functional teams to enhance distribution efficiency.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Ensure HAACP regulations were followed
- Planned and implemented improvements to internal receiving processes
Area Manager
Operations Amazon Fulfillment Warehouse
10.2020 - 04.2023
- Increased successful divergence percentage for outbound dock by 10%
- Increased water spider rate by more than two containers
- Decreased number of safety incidents by reiterating safety callouts and keeping associates informed of new changes
- Improved overall department morale, quality, and productivity by hosting regular associate meetings
- Decreased overall building quality misses from 18% to 5%
- Increased building throughput per hour by more than 3 units per associate, per hour
- Lead and implanted safety initiatives
- Operated as fill in operations manager
- Ensured department and building safety standard operating procedures were followed
- Top 5% of managers in the building for associate engagement and safety
- Decreased department quality misses from 55% to 8%.
YARD SPECIALIST
Amazon Fulfillment Warehouse
09.2019 - 10.2020
- Assisting in yard check-in and checkouts
- Performing daily audits to ensure that all trailers and locations matched both virtually and physically
- Top performing Point Of Contact
- Consistently work with ship clerk to ensure CPTs were out on time
- First contact when Lead or TAM need assistance
- Training peers with Check-ins/checkouts/POC
- Took on lead responsibilities when it was needed.
OUTBOUND SHIP DOCK Process Assistant
Amazon Fulfillment Warehouse
03.2019 - 09.2019
- Owned audits in palletize in order to decrease DPMO and increase associate performance
- Decreased DPMO by 1,000%
- Owned Trans Out to ensure all Critical Pull Time orders left the facility on time
- Worked one on one with associates to ensure highest quality and performance
- Filled in as AM and performed AM duties such as overlooking the dock process, giving feedback, assisting my peer T3 with any questions or concerns, attending the daily sync.
Pick Process Assistant
Amazon Fulfillment Warehouse
11.2019 - 03.2019
- Performed daily audits to increase pick rates
- Coached AA’s and improved pick rates of more than half of pickers
- Trained multiple associates on Critical Pull Times who became top performers in CPTs, pick, problem solve
- Worked with associates individually and decreased overall takt time by more than .4 seconds
- Increased productivity by two more items.
PICK AMBASSADOR
Amazon Fulfillment Warehouse
10.2017 - 10.2018
- DOD exceeding 200%+ OB flow expectations
- Top PCF Ambassador performing dual roles to support operational needs
- Top performing Picker, Counter, Problem Solver, CPT chaser, Pallet Picker, AFM
- Fills in to support daily EWA coaching leading with operational excellence
- Increased Pallet picking creating standard saving 200%+ cost
- Standardized pallet picking focused on FC Kaizen.
SHIFT MANAGER
PAPA MURPHY’S TAKE ‘N’ BAKE PIZZA
08.2016 - 07.2017
- Line Leader fill in to support operational flow as needed
- Lead shift support trusted to oversee operations WOW
- Lead peer development program to train and retrain associates
- Increased site performance ranking to 1 regionally.
Education
CALHOUN COMMUNITY COLLEGE -
07.2017
HIGH SCHOOL DIPLOMA -
WEST LIMESTONE HIGH SCHOOL
05.2016
Skills
- Multitasking
- Problem Solving Leading Trainer
- Thrives working in fast-paced environment
- Detail Oriented
- Adaptable
- Operations Management
- Performance Management
- Staff Development
- Process Improvement
- Staff Training and Development
References
- Olivia Paez, olivia.paez@walmart.com, AREA MANAGER
- Bianca Galdean, pbgaldea@amazon.com, AREA MANAGER
- Emily Rodriguez, Emily.Rodriguez@walmart.com, Assistant General Manager
- Neville Lamb, Neville.Lamb@walmart.com, Operations Manager
Timeline
Area Manager
Walmart Distribution Center
04.2023 - Current
Area Manager
Operations Amazon Fulfillment Warehouse
10.2020 - 04.2023
Pick Process Assistant
Amazon Fulfillment Warehouse
11.2019 - 03.2019
YARD SPECIALIST
Amazon Fulfillment Warehouse
09.2019 - 10.2020
OUTBOUND SHIP DOCK Process Assistant
Amazon Fulfillment Warehouse
03.2019 - 09.2019
PICK AMBASSADOR
Amazon Fulfillment Warehouse
10.2017 - 10.2018
SHIFT MANAGER
PAPA MURPHY’S TAKE ‘N’ BAKE PIZZA
08.2016 - 07.2017
CALHOUN COMMUNITY COLLEGE -
HIGH SCHOOL DIPLOMA -
WEST LIMESTONE HIGH SCHOOL