Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
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Maria Aragon

Denver,CO

Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Microsoft, Outlook and Windows systems and program management.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

38
38
years of professional experience

Work History

Front Desk Agent

Ameristar Casino Resort Spa
04.2025 - 05.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Office Administrative Assistant

Bradley Interiors
10.2024 - 05.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Front Desk Night Auditor

The Ridge Pinehurst
05.2024 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
  • Logged wake-up call requests and set up automatic rings in system.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
  • Documented accounts and logs throughout shift to keep up with requirements.

Human Resources Coordinator

Elitch Gardens
01.2023 - 06.2023
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.

Human Resources Administrator

Monarch Casino Resort Spa
09.2021 - 06.2023
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.

Human Resources Specialist

arc Thrift Stores
10.2011 - 03.2020
  • Oversaw HR functions to optimize employee performance.
  • Managed full-cycle human resource operational activities to ensure maximum HR employee performance.
  • Fostered community outreach by coordinating rapport-building events to liaise with community members.
  • Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.

General Office Assistant

Saks Fifth Avenue
05.2005 - 09.2009
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Implemented office efficiency improvements to streamline task delegation.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.

Department Manager

Safeway
04.1987 - 05.2005
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Business Administration

Aims Community College
Greeley, CO
05-2001

Skills

  • Benefits administrator
  • HRIS applications proficient
  • Personnel recruitment
  • Affirmative action
  • Cost reductions
  • Policies implementation
  • Workplace diversity cultivation
  • HR services
  • Customer relations
  • Cash handling
  • Problem-solving skills
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Guest accommodations
  • Listening skills
  • Administrative skills
  • Front desk management
  • Microsoft office
  • Front office support
  • Administrative support
  • Clerical duties
  • Documentation
  • File management
  • Training and mentoring
  • Conflict management
  • Mail and packages
  • Office management
  • Management development
  • HR policy/procedure development
  • Confidential document control
  • Employee relations

Education and Training

other

Languages

Spanish
Full Professional

Timeline

Front Desk Agent

Ameristar Casino Resort Spa
04.2025 - 05.2025

Office Administrative Assistant

Bradley Interiors
10.2024 - 05.2025

Front Desk Night Auditor

The Ridge Pinehurst
05.2024 - 09.2024

Human Resources Coordinator

Elitch Gardens
01.2023 - 06.2023

Human Resources Administrator

Monarch Casino Resort Spa
09.2021 - 06.2023

Human Resources Specialist

arc Thrift Stores
10.2011 - 03.2020

General Office Assistant

Saks Fifth Avenue
05.2005 - 09.2009

Department Manager

Safeway
04.1987 - 05.2005

Some College (No Degree) - Business Administration

Aims Community College

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