Maria A Ramirez
Vancouver,USA
Summary
Professional with background in guest services management. Skilled in team collaboration, problem-solving, and achieving results. Expertise in customer satisfaction, conflict resolution, and staff training. Known for adaptability and reliability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Director of Guest Services
The Cove Restaurant
07.2024 - Current
- Full supervisory of all floor staff, scheduling, cash handling, daily deposit balancing. Ensure customers were seated promptly, servers were accommodating customer needs, all customers were receiving exemplary food and service. Opening and closing restaurant.
Assistant Director of Guest Services
The Cove Restaurant
07.2023 - 07.2024
- Supervised the floor staff to ensure customers were seated promptly, servers were accommodating customer needs, all customers were receiving exemplary food and service. Opening and closing restaurant. Backup to Director of Guest Services while not onsite.
Hostess
The Cove Restaurant
10.2021 - 07.2023
- Created Reservations and seated guests as they arrived. Trained new Host/Hostesses. Frequently expedited orders to appropriate guest tables.
Customer Care
Allstream Business US, LLC
03.2019 - 07.2021
- Served customers by answering customer account questions and maintaining customer records by updating account information. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and explaining the best solution to solve the problem. Directing customers to appropriate departments for further assistance. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Server
Red Robin Gourmet Burgers
06.2018 - 04.2019
- When promoted to server delivered exceptional customer service while taking beverage and meal orders. Answered guest questions regarding menu items, taking into careful consideration special requests for food allergies or modifications. While in training, started in smaller section then quickly excelled to larger guest tables in this well-known restaurant establishment.
Hostess/Food Runner
Red Robin Gourmet Burgers
10.2017 - 06.2018
- Welcome guests and delegate seating in an orderly fashion, answer guest questions, as well as train new onboarding hostesses. While performing expo/food runner responsibilities, worked in the high-volume restaurant to make sure food was prepared and plated correctly and was sent to the correct table promptly.
Hostess, Food Expo, Food Runner
Hopworks Urban Brewery
12.2016 - 09.2017
- As a host, the main role was to welcome guests and delegate seating in an orderly fashion, answer guest questions, as well as work with the Micros POS system. As an expo/food runner, worked in a high-volume restaurant to make sure food was prepared and plated correctly and was sent to the correct table in a timely manner.
Floor Staff
Cinetopia 23 Vancouver Mall
04.2015 - 04.2017
- Box Office Ticketing Cashier, Theater, and Restaurant Host, providing excellent customer service. Opening and closing the box office, which included time management and cash handling. Assisting and answering customer questions in person and on the phone, as well as training new hires in box office.
Hostess, Food Expo, Food Runner
Main Event Sports Bar & Grill
09.2015 - 06.2016
- Monitor seating chart and answer customer questions in person and over the phone. Monitor orders and make sure they were correct. Deliver orders to the correct table and make sure guest were satisfied.
Customer Care
Nautilus, Inc
07.2014 - 03.2015
- Contract temporary assignment. Call center customer care fielding troubleshooting calls regarding product purchased, identifying and ordering replacement pieces, warranty questions, order status, follow-up calls for customer satisfaction. Heavy phone volume and delivered consistent professional customer service while still maintaining exceptional call quality status. Statistics were monitored and scored regularly and consistently maintained a 98% average in call quality and adherence. Provided job shadowing for new hire trainees.
Cast Member
Regal Cinemas Cascade 16
05.2013 - 12.2013
- Box Office Ticketing Cashier, Concession Sales, and customer service. Opening and closing areas of the theater, which include time management. As well as assisting and answering customer questions in person and on the phone. Trained new hires in all areas.
Education
High School - Intro to marketing, Advanced Marketing
Camas High School
Camas, WA06.2012
Skills
- Front office operations
- Multitasking proficiency
- Exceptional communication
- Staff training and development
Timeline
Director of Guest Services
The Cove Restaurant
07.2024 - Current
Assistant Director of Guest Services
The Cove Restaurant
07.2023 - 07.2024
Hostess
The Cove Restaurant
10.2021 - 07.2023
Customer Care
Allstream Business US, LLC
03.2019 - 07.2021
Server
Red Robin Gourmet Burgers
06.2018 - 04.2019
Hostess/Food Runner
Red Robin Gourmet Burgers
10.2017 - 06.2018
Hostess, Food Expo, Food Runner
Hopworks Urban Brewery
12.2016 - 09.2017
Hostess, Food Expo, Food Runner
Main Event Sports Bar & Grill
09.2015 - 06.2016
Floor Staff
Cinetopia 23 Vancouver Mall
04.2015 - 04.2017
Customer Care
Nautilus, Inc
07.2014 - 03.2015
Cast Member
Regal Cinemas Cascade 16
05.2013 - 12.2013
High School - Intro to marketing, Advanced Marketing
Camas High School
VOLUNTEER COMMUNITY SERVICE
Oregon Brew Fest, Volunteer, Portland, OR, 97204, 2015-07-24, 2016-07-29, Participated and volunteered in the annual Portland, Oregon Brew Fest., Volunteered for four and a half hours pouring beers for long lines of people attending the event in 2015., Volunteered for four and half hours selling tokens and mugs for a large amount of people wanting to participate in the event which included cash handling and working efficiently with large groups of people in 2016.