Maria A Resabala
Hempstead,NY
Summary
Results-driven Credit Analyst with expertise in troubleshooting accounting issues and optimizing cash flow. Proven track record of achieving customer satisfaction ratings over 95% through effective dispute management and communication. Skilled in resolving complex billing inquiries and committed to delivering exceptional customer service while continuously enhancing analytical capabilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Finance Operations Credit Analyst
Henry Schein Inc.
11.2017 - 12.2025
- Strengthened customer relationships by maintaining accurate credit information records.
- Resolved customer account issues through diligent follow-up and documentation of notes.
- Streamlined payment processing by prioritizing significantly aged invoices for timely collections.
- Evaluated credit applications to extend credit and negotiate payment arrangements effectively.
- Collaborated with departments to address outstanding issues, ensuring smooth business operations.
- Processed daily credit orders and managed assigned collection programs efficiently.
Member Billing Analyst (contract)
WeWork
09.2016 - 11.2017
- Performed billing and collections for multiple WeWork locations
- Communicated effectively via email and phone with internal and external clients
- Reviewed invoices and payments on accounts and demonstrate good judgment in resolving discrepancies
- Resolved and answered emails for customers on their Customer Service Portal
Accounts Receivable Analyst (contract)
Sleepy’s Mattress
10.2015 - 09.2016
- Answered accounts receivable related inquiries via email and follows up with the sales team, District Managers and Customer Service
- Handled Salesforce platform services for better Customer Relationship Management
- Performed internal research to authenticate payments and reconciliation
- Provided assistance for billing and finance inquiries for all three major financing companies
Accounts Receivable Specialist (contract)
ALM
07.2015 - 08.2015
- Business to Business Collections
- Investigated payments which were unidentified, lost, or not accepted at the point of payment
- Processed daily credit card transactions
- Provided exceptional customer service, handled customer inquiries and resolved issues
Collections and Credit Representative (contract)
Drive Medical
04.2015 - 06.2015
- Enhanced collections efficiency through B2B account management and analysis.
- Determined appropriate credit limits based on account status evaluations.
- Recorded daily collection activities accurately within SAP system.
- Investigated and resolved account disputes and billing discrepancies effectively.
- Communicated with sales reps regarding orders on hold due to delinquency.
- Processed ACH payments and large credit card transactions promptly.
Accounts Receivable Analyst
Nikon Inc.
12.2007 - 06.2014
- Facilitated month-end closing processes, ensuring accuracy and timeliness of reports.
- Managed bank deposits by scanning checks and preparing documentation efficiently.
- Generated aging reports to analyze accounts receivable performance and resolve discrepancies.
- Posted cash receipts and updated lockbox cash flow reports using SAP software.
- Processed compliant credit card payments, adhering to J Sox regulations.
- Collaborated with Accounts Receivable Manager on strategic projects to enhance operations.
Accounts Receivable Specialist/Staff Accountant
Samson Technologies
07.2002 - 12.2007
- Ensured accurate cash postings, facilitating timely daily deposits.
- Managed accounts collection, reconciliation, and vendor invoicing effectively.
- Addressed customer inquiries over the phone, enhancing overall satisfaction.
- Maintained organized records of all Resale Tax Exempt forms systematically.
- Verified invoices for proper documentation before processing payments.
- Streamlined check requests, ensuring timely processing and distribution.
Education
Bachelor of Business Administration - Management
Briarcliff College
Bethpage, NY03.2015
Skills
- Proficiency in MS Office Suite
- Proficient in general ledger accounting
- Strong attention to detail
- Proficient in resolving complex issues
- Bilingual in Spanish and English
Accomplishments
- Achieved on time payments by 30% with accuracy and efficiency.
- Recovered $250K in ove4rdue payments
- Managed a $3M portfolio of 500+ accounts ;achieving 90 % collection rate
- Achieved passing score on the Auditing Assistant II Exam
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Achieved passing score on Nassau County Civil Service Exam Auditing Assistant II
- Exam Date: 2024-02-10
- Ethics and Compliance Training Courses
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Finance Operations Credit Analyst
Henry Schein Inc.
11.2017 - 12.2025
Member Billing Analyst (contract)
WeWork
09.2016 - 11.2017
Accounts Receivable Analyst (contract)
Sleepy’s Mattress
10.2015 - 09.2016
Accounts Receivable Specialist (contract)
ALM
07.2015 - 08.2015
Collections and Credit Representative (contract)
Drive Medical
04.2015 - 06.2015
Accounts Receivable Analyst
Nikon Inc.
12.2007 - 06.2014
Accounts Receivable Specialist/Staff Accountant
Samson Technologies
07.2002 - 12.2007
Bachelor of Business Administration - Management
Briarcliff College