Dynamic professional with extensive experience in account management and customer service excellence. Proven ability to manage multiple accounts, resolve inquiries efficiently, and build strong client relationships. Committed to driving customer satisfaction and supporting strategic business goals.
Overview
25
25
years of professional experience
Work History
Account Manager
Schoenmann Produce Company
Houston
01.2002 - Current
Managed client accounts to ensure satisfaction and retention.
Developed strong relationships with customers through regular communication.
Coordinated product deliveries with warehouse and logistics teams.
Assisted clients in selecting products to meet specific needs.
Resolved customer inquiries and issues promptly and professionally.
Monitored market trends to provide clients with relevant information.
Collaborated with sales team to create promotional strategies for products.
Trained new staff on company procedures and customer service standards.
Managed multiple accounts simultaneously while meeting deadlines.
Provided technical support to customers when needed.
Generated leads through cold calling activities.
Attended trade shows and conferences as a representative of the company.
Solicited feedback from customers on their experience with products or services.
Listened to customer needs to identify and recommend best products and services.
Communicated with drivers to resolve issues and ensure compliance with regulations.
Prepared documentation for shipments, including bills of lading and customs forms.
Requested pricing quotes from suppliers to determine best source of supply.
Developed purchase orders and tracked deliveries for accurate inventory levels.
Monitored stock levels and initiated reorders to prevent shortages or excesses.
Therapist Assistant
Binz Clinic
Houston
02.2001 - 01.2002
Engaged patients in therapeutic activities to promote physical and emotional well-being.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Ensured that all equipment used for therapy sessions was properly sanitized before each session began.
Performed clerical duties including scheduling appointments for patients, filing paperwork, answering telephones and responding to emails in a timely manner.
Supported physical therapists with therapeutic modalities such as ultrasound, electrical stimulation or hot and cold packs when needed.