MARIA ARGYROS
Boca Raton,FL
Summary
I have twenty five years of experience working in higher education. I am a versatile worker that provides excellent customer service, clerical support, and public interaction with students, faculty and internal / external clients. I am a quick learner and looking forward to working on new projects. I am a team player that works to support the organization’s goals.
Overview
20
20
years of professional experience
Work History
Student Administrative Support Specialist
Florida Atlantic University
11.2024 - Current
- Oversees daily operations of the Military and Veterans Department, ensuring a welcoming and efficient environment for students, staff, families, and visitors.
- Coordinates and facilitates project-related meetings, agenda.
- Trains, supervises, manages, and mentor Veteran work study students, fostering professional growth and accountability.
- Maintains high standards of customer service through phone and in-person support; manages office supply inventory and procurement for both daily operations and special events.
- Manages financial workflows including payment requests, requisitions, ensures timely processing and proper documentation.
- Scan documents and record maintenance; routes materials to appropriate university departments.
- Serves as back-up as a school Certifying Official responsible for timely submission of certifications and VA reports each semester.
- Supports billing processes for veteran education benefits, including waivers, deferments, and deadline communications. Use the Veteran Affairs Enrollment Manager to assist with questions regarding students’ accounts.
- Keeps leadership informed of student accommodations such as tuition deferments, hold removals, and exceptional withdrawal requests.
- Monitors policy changes and developments affecting military and veteran students; stays current on best practices in student support and program development.
- Plans and facilitates annual commemorative events including Veteran’s Day, Patriot Day, graduation celebrations, and student welcome activities.
- Assists in creating and updating policies, procedures, and web content to promote military and veteran student services.
- Streamlines email communications and manages sensitive data collection processes.
- Collaborates with divisional departments to develop and support programs and events tailored to military-affiliated students.
- Led and implemented office-wide initiatives to celebrate student birthdays, holidays, and special events, fostering a positive environment and boosting morale among staff.
Program Assistant
Florida Atlantic University
04.2024 - 11.2024
- Oversee Owl card requests for the Boca Raton, and Jupiter campuses.
- Handle billing charges for the OWL Card Center including adding fees, removing fees, fee waivers.
- Ensure all details are accurate, including the type of fee and the amount.
- Prioritize and organize owl card requests, and emails by urgency and importance.
- Create Owl Cards for faculty, staff, students, vendors, contractors, and visiting scholars.
- Delegate tasks to team members, to ensure efficient workflow.
- Ensure that all applicants are verified before issuing an Owl Card.
- Address questions and concerns from students, faculty, staff, and visitors efficiently. This includes both in-person, e-mails, and phone inquiries.
- Resolve any issues that arise, ensuring they are resolved accurately and promptly.
Clinic Scheduler/Data Entry
Florida Atlantic University
11.2023 - 04.2024
- Maintain scheduling database for records to be accurate and complete and can be used to analyze patient patterns.
- Organize, update file, collect information by scanning documents and performing data entry for patients record by using the electronic database E-Clinical, and ensuring the patients hard copy file is accurate and complete and maintain confidentiality.
- Prepare and submit insurance verifications, and collect payments.
- Schedule, confirm appointments, and resolve scheduling conflicts.
- Provide customer service for inbound and outbound calls, greet patients, check patients in out using the database E-Clinical, answer questions.
Manager, Data Entry
Florida Atlantic University
03.2017 - 03.2023
- Manage workflow scheduling, data entry, and accuracy verification reports.
- Train and supervise one team member and graduate students in order to promote performance.
- Interview and hire graduate students.
- Coordinate with faculty and staff to address requests, issues, or document retrieval.
- Perform data entry using Laserfiche, Onbase, Kofax, and Banner applications to maintain and organize faculty, staff, and students records.
- Organize physical files with sensitive/private data.
- Follow all regulatory procedures and legal requirements.
- Processing name changes and social security requests.
Senior Clerk
Florida Atlantic University
05.2005 - 03.2017
- Provided administrative assistance to faculty, staff, adjuncts, students, and external clients.
- Was in charge of requisitions and of ordering office supplies for the department.
- Prepared and maintained records for clients, students, and maintain confidentiality.
- Performed bank deposits.
- Was liaison for all student paperwork needed for their internship.
- Point of contact for all clinic inquiries.
- Excellent computer skills, communication skills, telephone skills.
Education
Human Resources Management Certificate -
Florida Atlantic University
05.2022
Associates Degree and Processing Certificate - Office Technology and Word
Queensborough Community College of the City University of New York
06.1997
Skills
- Computer Skills (Microsoft Suite)
- Project Management
- Database Management
- Time management & Multitasking
- Detail oriented and organization skills
- Communication Skills
- Proctoring
UNIVERSITY RELATED APPLICATIONS
- Workday
- Banner
- Onbase
- Kofax
MEDICAL RECORD DATABASE
E-Clinical
Timeline
Student Administrative Support Specialist
Florida Atlantic University
11.2024 - Current
Program Assistant
Florida Atlantic University
04.2024 - 11.2024
Clinic Scheduler/Data Entry
Florida Atlantic University
11.2023 - 04.2024
Manager, Data Entry
Florida Atlantic University
03.2017 - 03.2023
Senior Clerk
Florida Atlantic University
05.2005 - 03.2017
Associates Degree and Processing Certificate - Office Technology and Word
Queensborough Community College of the City University of New York
Human Resources Management Certificate -
Florida Atlantic University
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