Maria Arias
Jacksonville,FL
Summary
Experienced manager and problem-solver with a passion for fostering teamwork, leading by example, and motivating others. Recognized for exceptional customer relations skills and the ability to build strong relationships. Utilizes independent decision-making and sound judgment to drive positive outcomes for the company. Committed to employing training, monitoring, and morale-building techniques to enhance employee engagement and elevate performance levels.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spirit Logistics
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Manager
Elite Parking Services of America, Inc
09.2022 - 06.2024
- Schedule and coordinate meetings
- Conduct employee performance reviews
- Develop good customer relationships
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Address employee and customer concerns
- Develop strategies for better workplace efficiency and goal achievement
- Email and phone correspondence
- Liaise between managers, customers and employees
- Provide directions to staff
- Monitor spending patterns and budget
- Fill in for General Manager (GM) in times of absence
- Make executive decisions, hold meetings and provide accountability
- Troubleshoot POS system
- Support ongoing learning and development of team members
- Help create and foster a respectful and inclusive team environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Project Manager
Spadina Wood
01.2021 - 08.2022
- Planned, designed, and scheduled phases for large projects
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Monitored project performance to identify areas of improvement and adjustment
- Achieved project deadlines by coordinating with contractors to manage performance
- Met project deadlines without sacrificing build quality or workplace safety
- Provided detailed project status updates to stakeholders and executive management.
Cashier and waitress
Viecco Sabores Quilleros
12.2020 - 05.2022
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Welcomed customers and helped determine their needs
- Stocked, tagged and displayed merchandise as required
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Greeted customers entering store and responded promptly to customer needs
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables.
Assistant Manager
Oyo Hotel
10.2019 - 12.2020
- Greeted guests with friendliness and professionalism
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Assisted manager in all aspects of business operations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Eastside High School
Paterson, NJBusiness Administration -
FSCJ
Jacksonville, FL01.2029
Skills
- Highly organized
- Independent worker with strong verbal and written communication
- Microsoft Excel (2 years)
- Customer Service (5 years)
- Call center experience
- Computer Proficiency
- Payroll (2 year)
- ADP (2 years)
- Jira (1 years)
- Office Administration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Spirit Logistics
06.2024 - Current
Assistant Manager
Elite Parking Services of America, Inc
09.2022 - 06.2024
Project Manager
Spadina Wood
01.2021 - 08.2022
Cashier and waitress
Viecco Sabores Quilleros
12.2020 - 05.2022
Assistant Manager
Oyo Hotel
10.2019 - 12.2020
High School Diploma -
Eastside High School
Business Administration -
FSCJ
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