Maria Arrambidez

I provide administrative support in a physician office that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, estimates, billing and coding and answering phones.

I was responsible for greeting patients with a smile as well as checking patients in and out, collecting payments, scheduling and confirming appointments, and verifying insurance to determine if our patients have dental coverage.

• As an Inbound Customer Service/Call center Rep, I addressed customer needs which may have included complex benefit questions, resolving issues, and educating members
• Recorded details of inquiries, comments or complaints, transactions or interactions and took action in accordance to it
• Escalated unresolved and pending customer grievances.

• I demonstrated high standards of customer service while maintaining speed and accuracy preparing food, serving customers and/or cashiering
• Completed all tasks in a timely manner with limited supervision
• Maintained a positive rapport with the staff and others
• Referred problems or concerns to the appropriate personnel in a prompt and courteous manner
• Exhibited behavior that was professional, ethical, responsible and served as a role model for staff, students, and the public.