Retail management professional with extensive experience in cashier operations and team supervision. Proven track record of enhancing operational efficiency and maintaining high customer service standards. Ability to collaborate effectively with team members and adapt to changing retail needs, ensuring smooth store functionality.
Overview
13
13
years of professional experience
Work History
Caregiver
Marta Lopez
07.2025 - 08.2025
Assisted client with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Provided safe mobility support to help patients move around personal and public spaces.
Sales Associate/Shipment Processor
Bath & Body Works
08.2019 - 04.2025
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to achieve monthly sales targets.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained a safe work environment by adhering to company safety guidelines and proper equipment handling procedures.
Pharmacy Technician
PIH Health Good Samaritan Hospital
03.2017 - 03.2018
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Molinas Pharmacy
04.2016 - 02.2017
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Collected co-payments or full payments from customers.
Streamlined prescription processing with accurate data entry and verification of patient information.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Utilized pharmacy management software to process prescriptions efficiently.
Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Quality Control Inspector
Top Ocean Group
07.2014 - 05.2015
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Inspected incoming and outgoing materials for accuracy and quality.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Performed visual inspections and non-destructive tests where appropriate.
Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Collaborated with production staff to establish and meet quality standards
Evaluated components and final products against quality standards and manufacturing specifications.
Front Desk Receptionist / Telemarketing
Cuidado Latino Medical Clinic
11.2013 - 03.2014
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Shipping and Returns
NutriBullet
01.2013 - 10.2013
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
RN Senior Care Partner Pruitthealth at Don Manuel Lopez Memorial Hospital, Sta. Rosa Community Hospital, Dona Marta Community Hospital, Silang CommunityRN Senior Care Partner Pruitthealth at Don Manuel Lopez Memorial Hospital, Sta. Rosa Community Hospital, Dona Marta Community Hospital, Silang Community
Gerente General at Sistema Estratégico de Transporte Público de Santa Marta - SETP Santa Marta S.A.S.Gerente General at Sistema Estratégico de Transporte Público de Santa Marta - SETP Santa Marta S.A.S.