Maria Arreguin
Fort Worth
Summary
Dynamic customer service professional with a proven track record at Chic-Fil-A, excelling in high-pressure environments. Known for enhancing customer satisfaction through effective conflict resolution and active listening. Skilled in POS system operation and recognized for reliability and teamwork, contributing to increased loyalty and repeat business.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Chic-Fil-A
08.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Customer Service Representative
TJ Max
06.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Server
Agustinos Mexican Restaurant
01.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Clifton High School
Clifton, TX05-2005
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer focus
- POS system operation
- Retail merchandising
- Multitasking and organization
- Positive and professional
Languages
Spanish
Timeline
Customer Service Cashier
Chic-Fil-A
08.2022 - Current
Customer Service Representative
TJ Max
06.2021 - 09.2023
Server
Agustinos Mexican Restaurant
01.2020 - 05.2021
High School Diploma -
Clifton High School
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