MARIA ARREOLA
Hayward,CALIFORNIA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking and passionate job seeker with strong organizational skills eager to secure MA IV position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Medical Assistant III
Emeryville Family Medicine
10.2020 - Current
- For over 15 years, directed patients to exam rooms, documented vital signs, medical history, medication information, allergies, reason for visit, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Ordered vaccines and office supplies, Kept inventory in order
- Taught patients about medications, procedures and care plan instructions on diverse needs
- Tested and recorded blood glucose levels
- Called and faxed pharmacies to submit prescriptions and refills
- Sanitized, restocked and organized exam rooms and medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Verified appropriate lab couriers picked up collected lab specimens
- Assist Medical Provider with minor surgical procedures, wound care, administration of injections, PPD, EKG, ear lavage
- Completion of all types of forms such as for Sports, DMV, disability, return to work letters, worker's comp and PA's.
Medical Assistant
Stanford Medicine Partners, Formerly Known as EBFP
08.2012 - Current
- For the last 6 years my position has been in Call Center
- Prior to that, I assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Increased efficiency in office by implementing digital filing system for patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Answering calls for clinical department, offering medical advice, answering medical questions, providing patients with lab or radiology results, authorizing verbal orders for Home Health Care, process prescription requests received electronically from pharmacy or patient portal, respond to patient's my health messages sent through Epic, verify patients are complaint with visits, follow up care, labs, physical exams and all that's recommended from PCP in order to stay on top of their health.
- Obtained patient medical history, medication information, symptoms, and allergies accordingly.
- Sanitized, restocked, and organized exam rooms and medical equipment. Prior to becoming a part of our contact center.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
Medical Assistant
East Bay Family Practice
05.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science: Nursing - Nursing
Chabot College
Hayward, CA05.2023
Medical Assistant Diploma - Medial Assistant Diploma
Silicon Valley College - Fremont
Fremont, CA05.2005
Skills
- EMR / EHR
- Patient-focused care
- Inventory and Supply
- Point of care testing
- Efficient and reliable team player
- CPR
- Vital Signs
- Injections
- EKG
- Covid Testing
- Phlebotomy certified
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Multitasking Abilities
- Attention to Detail
- Time Management
Additional Information
Currently enrolled in Chabot College, my goal is to obtain AS in Nursing then transfer to Cal State Hayward for BS in Nursing
Timeline
Medical Assistant III
Emeryville Family Medicine
10.2020 - Current
Medical Assistant
Stanford Medicine Partners, Formerly Known as EBFP
08.2012 - Current
Medical Assistant
East Bay Family Practice
05.2005 - Current
Associate of Science: Nursing - Nursing
Chabot College
Medical Assistant Diploma - Medial Assistant Diploma
Silicon Valley College - Fremont
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