MARIA ARROYO
Wilmington,DE
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
ARTESIAN WATER
01.2019 - Current
- Respond to customer contacts in writing, by phone, in person, by email and fax.
- Respond to collection customers by phone, in person, by email and fax.
- Explain bills to customers.
- Create and mail exception bills to customers due to property transfers, new occupancy- turn on, shut off, incorrect meter reading- cancel re-bill.
- Respond to customer service/billing issues from contract operations.
- Analyze customers issues and determine a course of action.
- Assist in co-worker employee training when needed.
- Provide backup support for outgoing mail processing.
- Perform any and all appropriate functions as required.
Bilingual Clinical Administrative Coordinator
UNITED HEALTH
01.2017 - 01.2019
- Serve as a primary point of contact for providers and members regarding medical/behavioral/clinical services and benefits. Respond to inquiries such as case management, provider inquiries escalated issues.
- Work collaboratively across business market segments in partnership with internal and external stakeholders.
- Retrieve and review fax request for medical or clinical services as well as documentation.
- Receive electronic referral form request for medical/behavioral/clinical services.
- Able to triage request, route calls appropriately gather pertinent information providing assistance to internal and external customers.
- Check procedure codes against notification requirements and benefit coverage to determine next steps to complete the process.
Member Service Representative
NEWPORT SITE EMPLOYEE FCU
01.2015 - 01.2017
- Friendly interaction and communication with members and co-workers
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records
- Receive consumer loan, home loan and other payments, and ensure accuracy when posting to the computer
- Use a computer efficiently and effectively
- Assist with mail or email transactions as needed
Member Service Representative
POLICE AND FIRE CREDIT UNION
01.2009 - 01.2014
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records
- Assist with mail or email transactions as needed
- Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers
- Promote, explain, issue and cross-sell other credit union services such as electronic services, debit and credit cards, traveler's checks, money orders and safe deposit boxes
- Receive consumer loan, home loan and other payments, and ensure accuracy when posting to the computer
- I have knowledge in the latest creative trends and the ability to prioritize, multi-task, and meet concurrent deadlines in a fast-paced environment
Customer Service Representative
ARTISANS’ BANK
01.2005 - 01.2009
- Open financial accounts including personal and commercial accounts, CD’s and IRA’s
- Cross-trained to work as a teller to handle a full range of issues in a timely and professional manner
- Sold bank products and services by highlighting features and benefits
- Serve as a Customer Service Representative by opening, modifying, and closing accounts, applying established procedures and policies
Education
High School Diploma -
Stratford Career Institute
Skills
- Excellent decision making and leadership qualities
- Bilingual – Fluent in Spanish & English
- Proficient use of Microsoft Word, Excel, and PowerPoint, and Internet
- Multitasking and organization
- Customer service
- Scheduling expertise
- Data entry
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ARTESIAN WATER
01.2019 - Current
Bilingual Clinical Administrative Coordinator
UNITED HEALTH
01.2017 - 01.2019
Member Service Representative
NEWPORT SITE EMPLOYEE FCU
01.2015 - 01.2017
Member Service Representative
POLICE AND FIRE CREDIT UNION
01.2009 - 01.2014
Customer Service Representative
ARTISANS’ BANK
01.2005 - 01.2009
High School Diploma -
Stratford Career Institute
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