Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Arroyo

17016 Inglewood Ave,CA

Summary

Dynamic manager with a proven track record at West Coast Dental,

excelling in team leadership and customer service. Enhanced patient

satisfaction through effective conflict resolution and proactive communication. Skilled in dental software and treatment planning,

ensuring efficient operations and high-quality service delivery.

Committed to fostering a productive and organized work environment.

Overview

20
20
years of professional experience

Work History

Manager

West Coast Dental
02.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

Bright Now! Dental
07.2018 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Receptionist

Bright Now! Dental
05.2005 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, insurance verifications, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Leuzinger
Lawndale, CA
06-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Treatment Planning
  • Dental software proficiency
  • Schedule management
  • Insurance billing
  • Dental office management
  • Authorizations
  • Patient scheduling
  • Patient relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

West Coast Dental
02.2024 - Current

Manager

Bright Now! Dental
07.2018 - 01.2024

Receptionist

Bright Now! Dental
05.2005 - 07.2018

Leuzinger

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