Maria Arteaga-Carrasco
San Jose,CA
Summary
Seeking to obtain an Analyst I/II position. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Principal Permit Specialist
City Of San José, Building Department
San José, CA
08.2021 - Current
- Act as escalation point of contact and backup for managers and staff for Permit Center.
- Develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
- Translate Building department requirements and technical information into non-technical terms.
- Mentor and coach staff to achieve performance targets by aligning project resources and delegating tasks.
- Collect, analyze, develop, document, and communicate addressing procedures per request made.
- Contribute to short-and-long-term planning sessions and provide input to ensure understanding of ADU and addressing goals and direction.
- Accountable for all aspects of residential, multi-family, commercial/industrial properties and PG&E addressing.
- Supervise and train Building Permit Specialists, Senior Permit Specialists and interns.
- Manage complex and often emergent issues while consistently providing exemplary customer service.
- Maintain positive rapport and communication with residents, regulatory agencies, customers and City staff.
- Oversee complex, technical, high priority, and advanced permit center knowledge projects to meet deadlines.
- Ability to organize meetings, manage group processes and facilitate schedules/logistics.
Senior Permit Specialist
City Of San José, Building Department
San José, CA
06.2019 - 08.2021
- Audited and maintained inventories, supplies, and equipment for first floor department staff.
- Trained permit center team remotely on electronic plan review (EPR) procedures via ZOOM and MS TEAMS.
- Participated in development of programs/process improvements.
- Organized and led activities to facilitate employee engagement.
- Accountable for Building department expired plan check and permits requests.
- Supported as back-up to high-profile, coordinated and electronic plan review project submittal.
- Supervised and trained Building Permit Specialists, Senior Permit Specialists, work study and interns.
- Provided customer service duties requiring knowledge of organization and applications procedures, laws, rules, and regulations.
- Participated in addressing training and acted as point of contact for all commercial addressing requests.
Acting Permit Specialist, Permit Specialist
City Of San José, Building Department
San José, CA
01.2018 - 06.2019
- Quickly learned simple projects, over- the -counter (OTC), regular plan review, ADUs from start to finish.
- Proactively communicated and collaborated with staff, City, customers and community constituents.
- Served as liaison between City, architects, developers, contractors, engineers, designers, and citizens.
- Performed situs for scheduled appointments, plan checkers, inspectors, Code Enforcement and customers.
- Managed accurate processing of high-volume plan check intake submittals and building permit issuance.
- Facilitated employee engagement for over 10 employees.
- Identified trends in issues that may affect customer satisfaction levels.
- Make recommendations to management.
- Effectively explained policies, procedures and requirements for plan submittals and permits.
Senior Office Specialist
City Of San José, Building Department
San José, CA
11.2016 - 01.2018
- Performed and multi-tasked high-volume and high-pressure call center/imaging operation duties.
- Processed credit card payments by phone for Development Services invoices.
- Acted as lead to Call Center and Imaging division staff as needed by coaching, supervising, training employees and taking messages for inquiries that needed to be escalated to higher authority.
- Scheduled building department inspections.
- Directed customers to Code Enforcement for code case permits.
Office Assistant
Robert Half, Swift Real Estate Partners
San José, CA
09.2016 - 11.2016
- Provided administrative support to General Manager, Senior Property Manager, Property Administrator and Leasing Manager.
- Updated database and hard copy filing folders for Tenant and Vendors Contracts.
- Managed tenant-related requests in work order database.
- Closed work orders that were non-billable.
- Engaged with tenants to request payment for monthly fees due and non-recurring costs and issue memo of bill.
- Collected payment deposits (cash/check) from tenants and prepare deposits and report for corporate office.
- Managed booking for tenants proposing to schedule conference room.
Receptionist
San Jose Day Nursery
San José, CA
09.2015 - 09.2016
- Served as back-up for teacher assistants’ staff in event of staff shortage to meet childcare operation needs.
- Provided administrative support to Executive Director, Assistant Director, and Administrative Assistant.
- Communicated frequently with over 50 parents, daycare personnel, regulatory agencies and prospective customers.
- Translated marketing materials and assisted internal and external customers with Spanish translation.
- Experienced in handling variety of customer situations.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Specialist II PT
City Of San José, Public Works Department
San José, CA
02.2013 - 06.2015
- Collaborated daily with San José Animal Care Services field operations, medical operations, shelter operations and administrative teams.
- Supported Animal Care Services in variety of administrative role, including financial reporting.
- Processed animal licensing for incorporated San José, Milpitas, Cupertino, Los Gatos and Saratoga jurisdictions.
- Performed high-volume data entry and accountable for end of day and weekly reports for data analysis.
- Communicated verbally and in writing with volunteers, City Staff, and public in English and Spanish.
Recreation Aide, Recreation Leader
City Of San José, PRNS Department
San José, CA
04.2001 - 07.2012
- Skilled at community outreach, community engagement, public speaking in front of small and large groups for Parks, Recreation and Neighborhood Services (PRNS).
- Created bi-lingual marketing materials to promote community center programs and activities.
- Organized and participated in school aged, youth, senior program planning and execution.
- Oversaw daily operation of Senior Center nutrition program as backup to Food Service Coordinator.
- Utilized analytical tools to track activity trends; prepared forecasts and interpreted data to make recommendations.
- Supervised Recreation Aides, Recreation Leaders, volunteers, and over 100 program participants.
- Served as liaison between City, community-based organizations, school district administration, and citizens.
Education
BS - Business Administration, Marketing
San José State University
San José2016
Timeline
Principal Permit Specialist
City Of San José, Building Department
08.2021 - Current
Senior Permit Specialist
City Of San José, Building Department
06.2019 - 08.2021
Acting Permit Specialist, Permit Specialist
City Of San José, Building Department
01.2018 - 06.2019
Senior Office Specialist
City Of San José, Building Department
11.2016 - 01.2018
Office Assistant
Robert Half, Swift Real Estate Partners
09.2016 - 11.2016
Receptionist
San Jose Day Nursery
09.2015 - 09.2016
Office Specialist II PT
City Of San José, Public Works Department
02.2013 - 06.2015
Recreation Aide, Recreation Leader
City Of San José, PRNS Department
04.2001 - 07.2012
BS - Business Administration, Marketing
San José State University
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