Maria Ashkar
Emerson
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Charles Haddad
Clifton
01.2021 - Current
- Managed patient records using electronic health record systems efficiently and accurately.
- Educated patients on treatment plans, medications, and preventive care practices clearly.
- Supported billing processes by verifying insurance information and obtaining authorizations promptly.
Business Developer Manager
MAS ClearSight
Dubai
01.2008 - 12.2016
- Developed strategic partnerships to enhance market presence and expand client base.
- Conducted market analysis to identify trends and inform business development strategies.
- Managed client relationships to ensure satisfaction and foster long-term loyalty.
Business Support Officer
Fortis Banque (Suisse) S.A.
Dubai
10.2005 - 01.2008
- Coordinated administrative support for various departments to enhance operational efficiency.
- Managed scheduling and logistics for meetings and events across the organization.
- Communicated effectively with stakeholders to address inquiries and provide updates.
Administration Assistant to HR Management Departme
DNATA (Emirates Airline Group)
Dubai
10.2003 - 10.2005
- Managed scheduling and appointment coordination for office staff and executives.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Maintained organized filing systems for electronic and paper documents.
Education
BBA - Commerce And Accounting
Academic of Marrakech Lycee Hassan 2
Morrocco07-1999
BBA - Tourism And Hotel Management
Institute of Tourism And Hotel Management
Morrocco07-1998
Skills
Technical & Computer Skills:
- Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
- Familiarity with banking and financial software: Ethos, Fidelio
- Typing proficiency: English – 82 WPM, Arabic – 65 WPM
Administrative & Customer Service Skills:
- Customer care and complaint handling
- Organized record keeping and document management
- Effective correspondence and communication
Interpersonal & Professional Skills:
- Strong verbal and written communication
- Problem-solving and critical thinking
- Persuasion and negotiation abilities
- Teamwork and collaboration
- Client-focused approach and service excellence
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
German
Professional
Accomplishments
- Certificate of Appreciation for Outstanding Efforts and Significant Contribution
Award from AL Bustan Rotana Hotel- Dubai
Awarded from Emirates Airlines- DNATA Management Department
Timeline
Medical Assistant
Charles Haddad
01.2021 - Current
Business Developer Manager
MAS ClearSight
01.2008 - 12.2016
Business Support Officer
Fortis Banque (Suisse) S.A.
10.2005 - 01.2008
Administration Assistant to HR Management Departme
DNATA (Emirates Airline Group)
10.2003 - 10.2005
BBA - Commerce And Accounting
Academic of Marrakech Lycee Hassan 2
BBA - Tourism And Hotel Management
Institute of Tourism And Hotel Management
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