Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Astorga

Bullhead City,AZ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

Family Health Advocate

North County Health Care
Bullhead City, AZ
09.2020 - 03.2024
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Administrative Assistant

La Costa Glen Retirement Community
Carlsbad, CA
12.2017 - 01.2019
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors..
  • Developed strong relationships with patients and their families, providing compassionate support during the admission process and throughout their stay.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Followed document protocols to safeguard confidentiality of patient records.

Access Service Representative

Tri City Medical Center
Oceanside, CA
09.2004 - 09.2013
  • Collaborated closely with medical records personnel in order to ensure timely processing of requests for patient documents.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
  • Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
  • Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
  • Collaborated with interdisciplinary team members to ensure the provision of exceptional patient care throughout the registration process.
  • Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.

Education

Certification OF COMPLETION - Medical Assistant Administrative

San Diego County ROP
San Diego, CA
1997 - 1998

Skills

  • Benefits Administration
  • Attention to Detail
  • Community Advocacy
  • Multitasking
  • Reliability
  • SPANISH Fluency
  • Problem-solving abilities

Timeline

Family Health Advocate

North County Health Care
09.2020 - 03.2024

Administrative Assistant

La Costa Glen Retirement Community
12.2017 - 01.2019

Access Service Representative

Tri City Medical Center
09.2004 - 09.2013

Certification OF COMPLETION - Medical Assistant Administrative

San Diego County ROP
1997 - 1998
Maria Astorga