Bilingual (Spanish and English) Licensed Clinical Social Worker with a passion for providing support services to vulnerable populations. Experienced project manager; team building, timeline creation, and quality assurance. Effective communication between governmental bodies and nonprofit agencies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assertive Community Team Lead
05.2025 - Current
Conduct staff meetings, coordinate schedules with APN/Psychiatrist.
Maintained related administrative record-keeping and reporting systems as required by the state and federal entities.
Analyzed program data and plan for program improvements.
Provide clinical supervision, training, guidance, and support to all Assertive Community Treatment (ACT) Team staff, including facilitating the daily staff meetings.
Participate in supervisory duties, including on-boarding/off-boarding of all ACT Team staff.
Provide and coordinate a continuum of client treatment services.
Carry a caseload of clients providing supportive counseling and concrete services and collaborate with other internal and external programs and treatment providers to provide these services.
Ensure all documentation is completed in a timely manner and meets Rule 140/132 and/or MCO requirements. This includes crisis plan assessments and intake documentation.
Comply with documentation and productivity standards.
Director of Adult Case Management Lutheran
Lutheran Social Services of Illinois
Chicago, IL
10.2023 - 04.2025
Provide direct supervision to supervisors and staff across multiple adult case management programs.
Review documentation to ensure compliance with Medicaid and other funding standards.
Coordinate and oversee all case management services to provide a continuum of case management care.
Meet productivity and deliverable requirements identified by LSSI, DHS, the Williams and Colbert Consent Decrees and other funding/regulatory bodies.
Complete all documentation per Rule 140/CCMTP requirements.
Ensure adherence to ethical standards of treatment, including the NASW Code of Ethics.
Transition Team Supervisor
02.2020 - 10.2023
Attended collaborative meetings between the State of Illinois, Department of Human Services, Social Security, and HUD.
Complete DHS documentation including Comprehensive Service Plans and Risk Assessment and Mitigation Strategies.
Ensured compliance and a safe transition into independent living for the Member, including completion of the Transition Checklist.
Provided clinical supervision to staff and conducted weekly staff meetings.
Completed initial intakes, including IM+CANS.
Community Case Manager
Lutheran Social Services of Illinois
Chicago, IL
09.2018 - 02.2020
Coordinated personalized services and resources for clients to ensure they received appropriate, tailored assistance.
Advocated on behalf of clients to ensure fair treatment and access to necessary support within the system.
Monitored client progress and adjusted care plans to help them achieve their goals.
Provided emotional and practical support to help clients secure stability during overwhelming situations.
Clinical Case Manager
Connection for Abused Women and Children
IL
05.2017 - 09.2018
Offered support, crises intervention, safety planning, domestic violence education, advocacy and court accompaniment to women and children survivors of domestic violence.
Conducted adequate follow up to mothers and children post transitioning from shelter to the community.
Assessed and managed the needs of children, often with mental health or developmental challenges, by developing and implementing individualized plans, coordinating services, and advocating for their well-being and family support.
Assess child and family needs.
Establish solid working relationship and regular communication with primary case management team.
Obtain consent for services and assist in linkage to community services and support.
Collaborate with primary case management team.
Advocate for and support birth families in accessing appropriate services/supports.
Nanny
Private Family
Chicago, IL
01.2007 - 01.2016
Worked as a full-time nanny for one family consisting of 3 children 0 to 9.
Managed to care for newborn and meet their needs from 7AM to 6 PM.
Arranged and attended pediatric appointments with the children under my care.
Responsible for the safety and wellbeing of the child under my supervision.
MSW Intern
West Suburban P.A.D.S
Maywood, IL
01.2012 - 01.2013
Served as point person for The Homeless Prevention Program.
Created reports, proposals, and recommended linkage.
Facilitated wellness workshops; Assessed member’s needs upon entrance to the program.
Coordinated with the site supervisor to assess and facilitate appropriate level of services.
Assisted members in following through with needed services.
Intern
Neon Youth Street Program
Chicago, IL
01.2005 - 01.2006
Provided Case Management to the homeless youth population served.
Writing client service reports, facilitated workshops and groups.
Assists youth in modifying attitudes and behaviors, fostering self-understanding.
Perform recreational settings with clients.
Heartland Alliance
Education
Master of Social Work -
Loyola University
Chicago, IL
Bachelor of Social Work - undefined
Northeastern Illinois University
Chicago, IL
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Accomplishments
Supervised team of 10 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Assertive Community Treatment Case Manager at Southeast Kansas Mental Health CenterAssertive Community Treatment Case Manager at Southeast Kansas Mental Health Center
Family Specialist, Assertive Community Team (ACT) at Saint Vincent's Catholic Medical CenterFamily Specialist, Assertive Community Team (ACT) at Saint Vincent's Catholic Medical Center