Table Games Floor Supervisor
Hollywood Casino Joliet
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Collaborated with management to develop floor layouts that optimized table placement and overall flow.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
