Maria Atsas

Collaborated with cross-functional teams to identify and address recurring customer concerns.

• Contributed towards a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Increased efficiency and team productivity by promoting operational best practices.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
• Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
• Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Streamlined communication channels for improved efficiency within the customer care team.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Navigated multiple computer systems and applications to find information.

• Develop detailed project schedules
• Planning & setting up project estimates
• Scheduling staff shifts & meetings
• Ordering products & equipment
• Track expenses & manage budget constraints
• Hire & oversee subcontractors & ensure & adhere to project specifications
• Enforce safety regulations on site & address safety concerns
• Maintain clear communication with clients, architects, engineers, subcontractors
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Performed administrative tasks, such as organizing data, gathering information
• Prepared and edited documents to produce precise, accurate and professional communication.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
• Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
• Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

• Created schedules, budgets and work timetables
• Work with architects, engineers & other specialists
• Follow legal requirements, building codes & safety regulations
• Respond to delays, emergencies & other issues
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Networked with other professionals and organizations to expand contacts and opportunities.
• Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
• Collaborated with colleagues and support staff to maximize team efficiency.
• Negotiated favorable terms in high-value contracts, securing significant savings and advantages for firm.
• Enhanced client satisfaction, consistently delivering customized solutions that met unique business needs.
• Researched and wrote contracts, agreements and proposals.
• Stayed informed on industry developments and market trends to gain competitive advantage.

• Coaching, training & scheduling of all sales associates.
• Customer service care
• Planning & arranging special promotions & events.
• Oversee payroll for all team members.
• Interviewing new associates, hiring, firing, and training, coaching & developing them for sales & excellent customer service.
• Maintain expenses to company budget & exceed sales budget monthly.
• Conduct weekly strategy meeting to exceed sales goals & review numbers with team.
• Monthly meeting with Director to review budgets & goals.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Negotiated contracts with vendors and suppliers, ensuring best pricing and terms for company profitability.
• Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.