Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
Work History
Team Lead MIC/Catering Lead/Trainer
PANERA BREAD
06.2019 - Current
Increased repeat business through strong relationship-building with clients and vendors.
Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Ensured seamless execution of events with diligent planning and attention to detail.
Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Streamlined catering operations by efficiently managing inventory and food ordering processes.
Enhanced event success by coordinating with clients and understanding their specific catering needs.
Collaborated with sales teams to secure new contracts and expand the company''s clientele base.
Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
Introduced standardized training for cohesive learning environments.
Assistant Manager
PANERA BREAD
10.2006 - 03.2016
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Increased sales through effective merchandising strategies and targeted promotions.
Improved customer satisfaction by addressing and resolving complaints promptly.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Reviewed sales and gross profit report to assess company efficiency.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Public Service Assistant
Fremont Police Department
11.2008 - 03.2011
Keep track of police cars, radios, and weapons
Stock patrol cars with needed equipment
Issue cars, radios, and weapons to Officers
Transport Patrol cars to city yard for maintenance
Deliver equipment to Officers on the streets
Assist in organizing SWAT call outs
Organize briefing and report writing rooms for Officers and Sergeants.
Police Aide
Maintain the Front Lobby
Answer Phones and Direct them to proper departments
Data Entry of Ticket Citation for Court Processing
Assist Citizens in Filling Criminal Reports
Process and Except Fees for Vehicle Releases Using DMV Systems
Follow Personal and Confidential Guidelines
File Reports with Criminal Information
Verify Scanning of Lab Results.
Catering Coordinator /Food Coordinator/Trainer
PANERA BREAD
06.2019 - Current
Increased repeat business through strong relationship-building with clients and vendors.
Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Ensured seamless execution of events with diligent planning and attention to detail.
Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Streamlined catering operations by efficiently managing inventory and food ordering processes.
Enhanced event success by coordinating with clients and understanding their specific catering needs.
Collaborated with sales teams to secure new contracts and expand the company''s clientele base.
Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
Introduced standardized training for cohesive learning environments.