MARIA Avila
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
COLD CALLER, DIGITAL SECRETARY
Cold caller
03.2020 - 06.2020
- Refinance, Insurance, Solar system, Real Estate
OPERATIONS MANAGER, SUPERVISOR AND HHRR, DIGITAL SECRETARY
07.2020 - 12.2020
- Cold calling supervision, Human resources role, responsible of all structural details at the office.
VIRTUAL ASSISTANT, VALOCATOR
02.2021 - 08.2021
- General tasks assigned by the company's CEO, such as sending emails, attending call, refreshing cold calling lists, organizing and building schedules, and other activities
- Recruitment (HHRR) for C&E building maintenance
- Cold call script's redaction
- Managed platforms such as Discord, Asana, Slack, Monday.
COLD CALLER, THE LOAN MAN COMPANY
09.2021 - 12.2021
- Refinance cold calling.
Operations Manager
OFFER SIMPLE TEAM
05.2021 - 05.2022
- Supervising/management role
- Refreshing cold callers' calling lists
- Manage CEO e-mails.
- Interview new hires.
- Other tasks.
Sales Representative
Eveve-Google
07.2022 - 12.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Manage sales follow ups, via e-mail and phone.
- 100+ outbound calls a day for new customers.
Guest Services Associate
APDC-Club Wyndham Bonnet Creek Resort
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Confirmed arrival and departure times for guests.
- Gave information about area attractions and provided directions.
- Explained hotel's policies and procedures to guests upon check-in.
- Managed cash flows, audited tills and receipt.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Answered hotel phones with professionalism and directed calls appropriately.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Created welcoming and comfortable environment for guests.
Education
ENGLISH COURSE -
CENTRO VENEZOLANO AMERICANO DE MÉRIDA
04.2018
HIGH SCHOOL -
U.E ``RÓMULO GALLEGOS''
07.2017
Skills
- System Updates
- Guest Engagement and Assistance
- Problem-Solving Skills
- Recordkeeping Abilities
- Staff Development
- Writing and Verbal Communication
- Quality Assurance
- Hospitality Services
- Positive Working Relationships
- Training and Mentoring
Aptitudes
- Initiative
- Versatility
- Proactivity
- Leadership
- Persuasion
- Empathy
- Honesty
- Constance
Languages
English
Native or Bilingual
Hobbies
Hiking, crafts, gymnastics, dance.
Timeline
Guest Services Associate
APDC-Club Wyndham Bonnet Creek Resort
02.2023 - Current
Sales Representative
Eveve-Google
07.2022 - 12.2022
COLD CALLER, THE LOAN MAN COMPANY
09.2021 - 12.2021
Operations Manager
OFFER SIMPLE TEAM
05.2021 - 05.2022
VIRTUAL ASSISTANT, VALOCATOR
02.2021 - 08.2021
OPERATIONS MANAGER, SUPERVISOR AND HHRR, DIGITAL SECRETARY
07.2020 - 12.2020
COLD CALLER, DIGITAL SECRETARY
Cold caller
03.2020 - 06.2020
ENGLISH COURSE -
CENTRO VENEZOLANO AMERICANO DE MÉRIDA
HIGH SCHOOL -
U.E ``RÓMULO GALLEGOS''
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