MARIA AVILA
AZ
Summary
To obtain an administrative position that will allow me to implement my existing administrative skills and relationship buildings skills to a positive and challenging environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Catalina Eye Care
Tucson, Arizona
09.2023 - Current
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Schedule small in office procedures/ appointments.
- Greet patients and schedule with appropriate providers based off their individual needs.
- Insurance verification
- Explain policies, procedures, and services to patients and their families
- Communicate and coordinate with other direct care providers
- Collect copays/balance
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Provided administrative support to various departments within the organization.
- Gathered, entered and updated data to maintain departmental records and databases.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
Patient Care Coordinator
Pima Pain Center
Tucson, Arizona
03.2023 - 09.2023
- Scheduling follow up appointments and procedures
- Medical billing and coding
- Insurance authorizations / referral's
- Communicated schedule changes effectively throughout the organization when necessary.
- Greeted patients upon arrival to the clinic and directed them to their assigned room.
- Updated patient demographic information in electronic health record system according to policy.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted back office patient processes to reduce office wait times.
Care Coordinator- Hospice
Casa de la Luz
Oro Valley, AZ
08.2022 - 02.2023
- Medical records
- Staff scheduling
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Communicated with patients with compassion while keeping medical information private.
Global Health Unit Coordinator
Banner University Medical Center Tucson
03.2022 - 07.2022
- Assisted charge nurse in daily administrative duties
- Distribute patient labels and wristbands
- Communication liaison between various departments within the hospital
- Worked with 3 medical units within the hospital to ensure an easy flow of admissions and discharges
- Maintained office supplies
- Update database
- Manage filing system
Banner Family Medicine- Health Unit Coordinator
Banner University Medical Center Tucson
Tucson, Arizona
09.2019 - 03.2022
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Answered multi telephone line and directed calls
- Maintained visitor logs
- Assisted with these duties at other Banner Specialty clinics as needed.
Front Office Clerk
Orange Grove Animal Hospital
Tucson, Arizona
01.2017 - 09.2019
- Maintained issues log to quickly resolve problems to obtain timely payments
- Built customer relations to quickly identify and address questions or concerns
- Responsible for greeting clients
- Keeping and filing written patient medical records
- Scheduled appointments and surgeries
- Multi telephone line
Education
High School Diploma -
Ironwood Ridge High School
Oro Valley, AZSkills
- Calendars management
- Information requests
- Attention to detail
- Appointment scheduling
- Documentation and recordkeeping
- Inbound phone call handling
- Empathy and compassion
- Privacy and confidentiality
- Medical record requests
- Customer service
- Office administration
Timeline
Administrative Coordinator
Catalina Eye Care
09.2023 - Current
Patient Care Coordinator
Pima Pain Center
03.2023 - 09.2023
Care Coordinator- Hospice
Casa de la Luz
08.2022 - 02.2023
Global Health Unit Coordinator
Banner University Medical Center Tucson
03.2022 - 07.2022
Banner Family Medicine- Health Unit Coordinator
Banner University Medical Center Tucson
09.2019 - 03.2022
Front Office Clerk
Orange Grove Animal Hospital
01.2017 - 09.2019
High School Diploma -
Ironwood Ridge High School
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