Maria Ayala
Battle Mountain,NV
Summary
Accomplished General Manager at Kassity Management, adept in operations management and leadership, significantly enhanced sales and profitability while ensuring high employee satisfaction. Skilled in strategic planning and problem resolution, proficient in fostering team growth and customer retention. Demonstrated excellence in financial oversight and bilingual communication, achieving long-term organizational growth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
General Manager
Kassity Management
04.2007 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Interacted well with customers to build connections and nurture relationships.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Monitored safety practices of new and existing employees.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
Education
GED -
Churchill County High School
Fallon, NV06.2004
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Staff Supervision
- Administrative Skills
- Team training and development
- Strategic Planning
- Risk Management
- Bilingual
- Customer Retention
Timeline
General Manager
Kassity Management
04.2007 - Current
GED -
Churchill County High School
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