Maria Ayala
Compton,CA
Summary
Proactive Dispatch Coordinator with extensive experience in logistics management and service coordination. Successfully mitigates conflicts, enhances communication, and improves customer satisfaction. Skilled in GPS tracking, route optimization, and cost-effective shipping solutions, offering strong problem-solving and relationship-building abilities.
Overview
15
15
years of professional experience
Work History
Dispatch Coordinator
Carthago Logistics
Hawthorne, CA
09.2023 - Current
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Dispatcher Office Assistant
JC Transport
Long Beach, CA
10.2014 - 07.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Dispatcher Coordinator
Amazon Trucking & Distribution Co.
Carson, CA
07.2009 - 09.2014
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
Skills
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Logistics Management
- Data Entry
- Customer Service
- Service Coordination
- Work Crew Dispatch
- Microsoft Office
- Decision-Making
- Customer Request Management
- Quality Control
- Database Maintenance
- Cost Determination
- Work Order Preparations
- Calendar and Scheduling Software
- Creative Thinking
- Prioritizing calls
- Schedule Management
- Workload Management
- Resource Coordination
- FLA Dispatch
- 3PL Software
- All Los Angeles and Long Beach Port Portals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch Coordinator
Carthago Logistics
09.2023 - Current
Dispatcher Office Assistant
JC Transport
10.2014 - 07.2021
Dispatcher Coordinator
Amazon Trucking & Distribution Co.
07.2009 - 09.2014