Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Maria Ayala

Maria Ayala

Van Nuys,CA

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

5
5
years of professional experience

Work History

Food Truck /Assistant Restaurant Manager /Kitchen Line Cook

Richie Hot chicken YoloCupz
San Fernando, California
01.2024 - 08.2024
  • Assisted in loading and unloading truck cargo.
  • Organized merchandise for delivery to customers.
  • Inspected trucks for safety prior to departure.
  • Ensured that all products were securely packed before loading them onto the truck.
  • Managed inventory of tools, supplies, and equipment on board the truck.
  • Assessed customer requirements and provided appropriate solutions.
  • Provided assistance to drivers in navigating routes.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Maintained a clean and sanitary work environment in accordance with health regulations.
  • Prepared meals according to customer orders using fresh ingredients.

Head Cook /Restaurant General Manager

Pizza Man.
Van Nuys, California
12.2022 - 02.2024
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant earring.
  • Ordered supplies, ingredients, and equipment needed for the kitchen.
  • Maintained inventory of all food items and ensured proper storage techniques were used.
  • Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
  • Provided guidance and support to cooks during busy periods or when unexpected issues arise.
  • Kept kitchen, cooking utensils and storeroom clean and neat.
  • Cut, chopped and sliced meat and produce to prepare for cooking.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.

  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Florist/Front Desk

Casa De flores
Encino, California
01.2021 - 12.2022
  • Managed customer orders, requests, and complaints in a timely manner.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Planned out flower arrangements for corporate events according to client specifications.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Kept the store clean and organized at all times.
  • Assisted with loading floral arrangements onto delivery trucks.
  • Updated the store's website with new products and services offered.
  • Stocked shelves with new merchandise on a daily basis.
  • Checked quality of incoming shipments of flowers to make sure they met standards.
  • Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Set up colorful and inspiring store displays and arrangements.
  • Created tabletop and various other custom arrangements or pieces.
  • Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Processed sales transactions via cash register and telephone orders.
  • Took photographs of completed floral arrangements for promotional purposes.
  • Conducted weekly inspections of flower coolers to maintain proper temperature levels.

Front Line Crew Member

Las Fuentes Restaurant
Reseda, California
02.2020 - 01.2021
  • Greeted customers and responded to inquiries.
  • Assisted with orders and food preparation.
  • Performed cashier duties, including taking payments and making change.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served meals quickly and courteously to customers' satisfaction.

Line/Shift Leader

Firehouse Subs
North Hollywood, California
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.

  • Checked freshness of food and ingredients prior to use.

Cashier

Pollo Loco
Granada Hills, California
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Birmingham Community Charter High School
Van Nuys, CA
06-2022

Skills

  • Active Listening
  • Problem-solving abilities
  • Attention to Detail
  • Organizational Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Experience in leadership
  • Dedicated and Strong Work Ethic
  • Friendly, Positive Attitude
  • Fluent in both spanish and English

Timeline

Food Truck /Assistant Restaurant Manager /Kitchen Line Cook

Richie Hot chicken YoloCupz
01.2024 - 08.2024

Head Cook /Restaurant General Manager

Pizza Man.
12.2022 - 02.2024

Florist/Front Desk

Casa De flores
01.2021 - 12.2022

Front Line Crew Member

Las Fuentes Restaurant
02.2020 - 01.2021

Line/Shift Leader

Firehouse Subs

Cashier

Pollo Loco

High School Diploma -

Birmingham Community Charter High School

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Maria Ayala