Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Languages
Timeline
Generic

MARIA AYALA

Cape Coral

Summary

Meticulous professional with versatile background in various medical administrative support functions. Follows office workflow to increase performance levels, maintain files, and records and support teams with various administrative tasks. Outstanding knowledge of MS Office and EMR software.

Overview

14
14
years of professional experience
1
1
Certification

Work History

HIM Coordinator

Millennium Physician Group
Fort Myers
07.2024 - Current
  • Improved efficiency by automating repetitive HIM tasks using innovative technologies.
  • Provided customer service support via phone calls or emails when needed.
  • Managed flow of paperwork within organization by storing, retrieving and organizing records.
  • Used computer software and systems to enter data and review and draft documents. Athena, Epic, Allscripts.
  • Maintained confidentiality of patient information in accordance with privacy laws and ethical standards.
  • Attention to Detail: Ability to pay attention to minute details and identify areas for improvement in calls.
  • Communication: Excellent verbal and written communication skills for delivering clear, actionable feedback to agents and management.
  • Analytical Skills: Strong analytical skills to assess and interpret call data and identify trends, potential issues, and areas for improvement.
  • Time Management: Ability to manage and prioritize multiple tasks and evaluations within a set time frame.
  • Drafted correspondence, reports and other documents based on instructions from supervisors or managers.

Registered Medical Assistant

Lee Physicians Group
Cape Coral
02.2025 - 07.2025
  • Assisted physicians in exams, treatments, and procedures.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Processed orders for medical supplies and lab equipment.
  • Maintained clinical records according to HIPAA regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.

Quality Coordinator

WellMed US
US
06.2023 - 01.2024
  • Ensuring compliance with current regulations.
  • Monitoring and reporting on all activities, processes, and procedures.
  • Develop metrics for quality assurance performance through the construction process and report finding to upper management.
  • Perform related functions related to the outreach, collection and accurate data entering of medical records and service data.
  • Coordinate, complete and update management on all HEDIS processes and results.
  • Organize and maintain a plan of action to improve HEDIS scores.

Medical Data Entry Clerk

Parise Preferred Podiatry
US
06.2022 - 06.2023
  • Collect and organize patients' medical records.
  • Ensure accuracy and completeness of records.
  • Manage requests for medical records.
  • Input information into electronic health records system.
  • Follow privacy regulations when handling medical records.
  • Retrieve and file records as needed.
  • Assist healthcare professionals with accessing patient information.

Medical Records Clerk

Physicians Primary Care of SWFL
US
01.2021 - 06.2021
  • Review records for quality assurance purposes.
  • Scan documents into electronic medical records systems.
  • Assisting with the release of information requests.
  • Ensuring all medical records are complete, accurate, and up to date.
  • Assisting with the development and implementation of medical record policies and procedures.

Registered Medical Assistant

Physicians Primary Care
US
01.2012 - 01.2019
  • Assisted MD - as well as PA and ARNP team - in ensuring optimal patient care and smooth daily functioning of office.
  • Efficiently handled administrative duties, such as answering phones, scheduling appointments, maintaining medical records and patient processing.
  • Efficiency allowed doctors and nursing staff to focus on the health concerns of their patients.
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and various non-invasive procedures, including EKGs, immunoassays, chemistry analysis.
  • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Education

Medical Administrative Billing and Coding - Administrative billing and Coding

Keiser University
Fort Myers, FL
10.2020

Registered Medical Assistant - Allied Health Professions

Southwest Florida College
Fort Myers, FL
06.2011

Skills

  • Quality Management
  • Quality control
  • Health and Safety Compliance
  • Objective setting
  • Channel growth
  • Problem solving
  • Medical terminology
  • HIPAA compliance
  • Immunization administration
  • Laboratory specimen collection
  • Clinical documentation
  • Anatomy and Physiology
  • Knowledge
  • Adaptability and flexibility
  • Time management
  • Problem solving
  • Multitasking and organization

Certification

  • Certified in First Aid CPR
  • Registered Medical Assistant, 2012 - Present
  • Scheduled to take CPC exam, 07/01/25

References

References available upon request

Languages

Spanish, Native

Languages

Spanish
Professional

Timeline

Registered Medical Assistant

Lee Physicians Group
02.2025 - 07.2025

HIM Coordinator

Millennium Physician Group
07.2024 - Current

Quality Coordinator

WellMed US
06.2023 - 01.2024

Medical Data Entry Clerk

Parise Preferred Podiatry
06.2022 - 06.2023

Medical Records Clerk

Physicians Primary Care of SWFL
01.2021 - 06.2021

Registered Medical Assistant

Physicians Primary Care
01.2012 - 01.2019

Medical Administrative Billing and Coding - Administrative billing and Coding

Keiser University

Registered Medical Assistant - Allied Health Professions

Southwest Florida College

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MARIA AYALA