Experience with 21 years of experience with American Airlines at (MIA) Miami International Airport, with proven track record in all areas of the airline.
Overview
23
23
years of professional experience
Work History
Gate Service Agent
American Airlines
Miami International Airport
04.2016 - 05.2022
Assisted passengers with boarding procedures and provided information on flight schedules.
Collaborated with team members to maintain a safe and organized gate area.
Monitored passenger flow to ensure timely departures and reduce delays.
Conducted pre-boarding checks to confirm passenger eligibility and documentation compliance.
Airline Customer Service Agent
American Airlines
Miami International Airport
03.1999 - 04.2016
Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Coordinated check-in processes, ensuring timely boarding and compliance with airline policies.
Assisted passengers with special needs, facilitating a smooth travel experience.
Managed flight cancellations and delays, providing accurate information to affected customers.
Provided exceptional customer service with empathetic listening and effective problem-solving skills.
Collaborated with team members to achieve high levels of performance in demanding situations.