Maria del Pilar AYALA
Airline Services
Doral,FL
Summary
Experience with 21 years of experience with American Airlines at (MIA) Miami International Airport, with proven track record in all areas of the airline.
Overview
23
23
years of professional experience
Work History
Gate Service Agent
American Airlines
04.2016 - 05.2022
- Assisted passengers with boarding procedures and provided information on flight schedules.
- Collaborated with team members to maintain a safe and organized gate area.
- Monitored passenger flow to ensure timely departures and reduce delays.
- Conducted pre-boarding checks to confirm passenger eligibility and documentation compliance.
Airline Customer Service Agent
American Airlines
03.1999 - 04.2016
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Coordinated check-in processes, ensuring timely boarding and compliance with airline policies.
- Assisted passengers with special needs, facilitating a smooth travel experience.
- Managed flight cancellations and delays, providing accurate information to affected customers.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Collaborated with team members to achieve high levels of performance in demanding situations.
Education
No Degree - CERTIFICATIONS
American Airlines
Miami, FLBachelor of Arts - Business
COLEGIO LA PRESENTACION
Cali, Colombia05-1978
Skills
- Ticketing system
- Airport security awareness
- Travel documentation
- Boarding process management
- Airline policies compliance
- Language proficiency
- Teamwork
- Customer service
- Problem-solving abilities
- Excellent communication
- Team collaboration
- Safety protocols and procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Gate Service Agent
American Airlines
04.2016 - 05.2022
Airline Customer Service Agent
American Airlines
03.1999 - 04.2016
No Degree - CERTIFICATIONS
American Airlines
Bachelor of Arts - Business
COLEGIO LA PRESENTACION
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Gabriel Isaac MatosGabriel Isaac Matos
Aviation Maintenance Technician at FEAM - Maintenance/EngineeringAviation Maintenance Technician at FEAM - Maintenance/Engineering